Contact Center Books

The BenchmarkPortal Book Store is a “must-have” library for all call center professionals. Our book store features books by Dr. Jon Anton and other well-known authors and co-authors. BenchmarkPortal publications provide a navigational system through practical, how-to-do-it books covering virtually every aspect of contact center operation for every modern day contact center business executive, manager, and supervisor.

Delivery of All Books

All books ordered will be sent to the client via email with a link to the e-book, and a password to download a copy.

View our call center books below…

Call Center Books Available for Purchase

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Mastering Key Performance Indicators

Download Mastering Key Performance Indicators eBook

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You will be receiving an email shortly with your download.

Mastering Benchmarking

Download Mastering Benchmarking at its Best eBook

All Rights Reserved © BenchmarkPortal, LLC

You will be receiving an email shortly with your download.