Contact Center Books

The BenchmarkPortal Book Store is a “must-have” library for all call center professionals. Our book store features books by Dr. Jon Anton and other well-known authors and co-authors. BenchmarkPortal publications provide a navigational system through practical, how-to-do-it books covering virtually every aspect of contact center operation for every modern day contact center business executive, manager, and supervisor.

Delivery of All Books

All books ordered will be sent to the client via email with a link to the e-book, and a password to download a copy.

View our call center books below…

Call Center Books Available for Purchase

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Mastering Key Performance Indicators

Download Mastering Key Performance Indicators eBook

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Mastering Benchmarking

Download Mastering Benchmarking at its Best eBook

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Call Center Help Free Download

Download The Ultimate Package! The Complete Contact Center Mastery Series

All Rights Reserved © BenchmarkPortal, LLC

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The Impact of Technology on Contact Center Performance

Download The Impact of Technology on Contact Center Performance

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Best Practices in Quality Monitoring and Coaching

Download Best Practices in Quality Monitoring and Coaching

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The team of researchers from BenchmarkPortal and Purdue University's Center for Customer-Driven Quality have focused, once again, on your most vital resource: YOUR PEOPLE. Study Findings include: What are the impact factors in best practice companies, Workforce Optimization Cycle and Components, Forecasting and Scheduling Alternatives, Workforce Management Roles & Responsibilities, Workforce Management Metrics, and Developing Optimal Schedules.

Download Best Practices in Workforce Management and Workforce Optimization

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A Cost Comparison of All-in-One versus Multi-Point Solutions In the Contact Center Sector

Download A Cost Comparison of All-in-One versus Multi-Point Solutions in the Contact Center Sector

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Combining Service Excellence with Profitability

Download Combining Service Excellence with Profitability

All Rights Reserved © BenchmarkPortal, LLC

You should receive and email shortly with your download.