BenchmarkPortal Resources

In Need of Top of the Line Resources?

CallTalk

A fun and informative on-line program for managers.  Broadcast monthly, directly over the Internet to your desktop, CallTalk™ covers hot topics that impact today’s call center.

Publications

Articles, Books, Research Reports, White Papers, and One Minute Surveys.

News

Find upcoming events, press releases, videos and glossary of terms.

Discover Us

Our mission is to help customer contact managers in all sectors to optimize their centers in terms of efficiency and effectiveness.

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