BenchmarkPortal Resources

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A fun and informative on-line program for managers.  Broadcast monthly, directly over the Internet to your desktop, CallTalk™ covers hot topics that impact today’s call center.


Articles, Books, Research Reports, White Papers, and One Minute Surveys.


Find upcoming events, press releases, videos and glossary of terms.

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Our mission is to help customer contact managers in all sectors to optimize their centers in terms of efficiency and effectiveness.

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