BenchmarkPortal’s
Call Center Learning Channel
Featured Training Video
Importance of Micro-Learning
Agent Training Videos
These videos are sample videos from our Learning Channel Plus product that can be found here. 30+ Agent Soft Skills videos at one low cost. NO FLUFF, NO ADS!
Agent Training Certification
Management Training Videos
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Managing Metrics Series
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Benchmarking Your Center
CallTalk™ Caramels
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Contact Center Management Mastery Series
Mastering Agent Turnover
Mastering Agent Motivation
Mastering Training and Team Development
Mastering Contact Center KPI’s
