BenchmarkPortal’s
Call Center Learning Channel
Featured Training Video
How to Put Callers on Hold
Agent Soft Skills Part IX
Agent Training Videos
How to Put Callers on Hold
Agent Soft Skills Part IX
Effective Questioning
Agent Soft Skills Part VI
Handling Angry Callers
Agent Soft Skills Part III
5 Key Plays to Great Call Performance
How To Say No The Right Way
Agent Soft Skills Part VIII
8 Steps to Improving Active Listening
Agent Soft Skills Part V
5 Tips for Expressing Empathy Over the Phone
Agent Soft Skills Part II
Work At Home Agents:
The New Normal in a Pandemic (COVID-19) Era
How to be a Great Team Player
Agent Soft Skills Part VII
Tone of Voice
Agent Soft Skills Part IV
7 Tips for Effective Communication
Agent Soft Skills Part I
Agent Training Certification
Management Training Videos
#136 CALLTALK: Managing with COVID-19
BenchmarkPortal’s Town Hall
How to Run a Successful Quality Assurance Team: From Start to Finish
Generation Zoom: How to Succeed with your Gen Z Employees
Supervisors are the Key to every Contact Center
How’s the Air Up There? | Hard Lessons & Helpful Solutions: Contact Center Management Tips
How and Why Contact Center Benchmarking Works
Managing Metrics Series
Cost Per Contact
AUX Time
Schedule Adherence
First Contact Resolution
Average Handle Time
Agent Turnover
Agent Occupancy & Utilization
Average Speed of Answer
Benchmarking Your Center
CallTalk™ Caramels
Emerging Best Practices for Training and Retaining in the “New Normal”
How 2021 Looks for Contact Centers?
CX + EX = Success!
Digital CX in Consumer Utilities
Contact Center Management Mastery Series
Mastering Agent Turnover
Mastering Agent Motivation
Mastering Training and Team Development
Mastering Contact Center KPI’s
