BenchmarkPortal Learning Channel
Featured Training Video
Average Speed of Answer
Managing Metric Series
Agent Training Videos
5 Tips for Expressing Empathy Over the Phone
Agent Soft Skills Part Two
5 Key Plays to Great Call Performance
7 Tips for Effective Communication
Agent Soft Skills Part One
Work At Home Agents: The New Normal in a Pandemic (COVID-19) Era
Agent Training Certification
Management Training Videos
#136 CALLTALK: Managing with COVID-19 | BenchmarkPortal’s Town Hall
Generation Zoom: How to Succeed with your Gen Z Employees
How’s the Air Up There? – Hard Lessons & Helpful Solutions: Contact Center Management Tips
How to Run a Successful Quality Assurance Team: From Start to Finish
Supervisors are the Key to every Contact Center
How and Why Contact Center Benchmarking Works
Managing Metrics Series
Average Speed of Answer
Agent Occupancy & Utilization
Contact Center Management Mastery Series
Mastering Agent Turnover
Mastering Agent Motivation
Mastering Training and Team Development
Mastering Contact Center KPI’s
