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Managing Metric Series

Agent Training Videos

5 Tips for Expressing Empathy Over the Phone
Agent Soft Skills Part Two
5 Key Plays to Great Call Performance
7 Tips for Effective Communication
Agent Soft Skills Part One
Work At Home Agents: The New Normal in a Pandemic (COVID-19) Era

Agent Training Certification

Management Training Videos

#136 CALLTALK: Managing with COVID-19 | BenchmarkPortal’s Town Hall
Generation Zoom: How to Succeed with your Gen Z Employees
How’s the Air Up There? – Hard Lessons & Helpful Solutions: Contact Center Management Tips
How to Run a Successful Quality Assurance Team: From Start to Finish
Supervisors are the Key to every Contact Center
How and Why Contact Center Benchmarking Works

Management Training Certification

Call Center Manager On-Demand

Managing Metrics Series

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Agent Occupancy & Utilization

Contact Center Management Mastery Series

Agent Turnover

Mastering Agent Turnover

Call Center Motivation

Mastering Agent Motivation 

Call Center Training and Motivation

Mastering Training and Team Development

Mastering Contact Center KPI’s

Call Center benchmarking

Mastering Contact Center Benchmarking

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