Gain an understanding of the requirements necessary to build a “best-in-class” quality monitoring & assessment processes. Identify those agent behaviors that provide an excellent customer experience, i.e., reduce the customer effort to solve their problems, answer their questions & drive loyalty.
Annual Call Center Campus Week in Phoenix, AZ
Symposium, Networking and 4 Training Courses
October 8-12, 2018
This annual, unique call center industry event presents an opportunity for attendees to interact personally with peers and contact center leaders, hear about the latest research and emerging best practices, and bring home practical ideas to drive their call centers’ performance to the top.
The week is divided into a two-day symposium (Monday -Tuesday) which features talks and discussions to inspire innovative thinking and engage participants in exploring compelling ways to advance their performance. The second component is the classroom component (Wednesday – Friday), during which attendees can take one of four BenchmarkPortal certification courses (Manager, Workforce Management, Quality Assurance and Coaching for Performance).