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BenchmarkPortal is a leading company in Call Center Benchmarking, Call Center Certification, Call Center Training, and Call Center Consulting. Since its beginnings in 1995 on the campus of Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world’s largest call center metrics database. It researches and promotes best practices that guide contact centers to success.

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Mastering Key Performance Indicators

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Mastering Benchmarking

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