We believe every contact center professional can make a difference for each customer experience. Everything we do is about discovering and sharing better ways to optimize those experiences – helping our community deliver excellence.
Here’s How We Can Help You:
Improve your center performance, costs & customer satisfaction
Learn how to drive effective change in your center
Compare your performance against competitors
Make optimal, fact-based decisions regarding investment, personnel & procedures
Receive recommendations on how to improve your contact center
Balance customer expectations & financial objectives
Identify the performance metrics that will drive success
Highlight gaps and opportunities within the center — a blueprint for success
Train your staff to optimize their skills in support of best practices
Your SOURCE for Contact Center Success!
BenchmarkPortal is the Industry Leader in Contact Center Benchmarking, Certification, Training, Assessments, Industry Reports, and Custom Consulting. Since its beginnings in 1995 at Purdue University, BenchmarkPortal has grown with the industry and has gained global recognition for its experience and innovative approaches to customer contact best practices. Join our community today and leverage our tools and expertise to improve your contact center!
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Companies Who Have Trusted Us
Becoming a Call Center of Excellence can be a game changer for businesses. Going through this process yearly continues to challenge us to improve processes and service levels. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. BenchmarkPortal’s knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works.ARAG Group