The SOURCE for Contact Center Professionals for over 20 years!

We believe every contact center professional can make a difference for each customer experience. Everything we do is about discovering and sharing better ways to optimize those experiences – helping our community deliver excellence.

Here’s How We Can Help You:
BenchmarkPortal Swoosh Improve your center performance, costs & customer satisfaction
BenchmarkPortal Swoosh Learn how to drive effective change in your center
BenchmarkPortal Swoosh Compare your performance against competitors
BenchmarkPortal Swoosh Make optimal, fact-based decisions regarding investment, personnel & procedures
BenchmarkPortal Swoosh Receive recommendations on how to improve your contact center
BenchmarkPortal Swoosh Balance customer expectations & financial objectives
BenchmarkPortal Swoosh Identify the performance metrics that will drive success
BenchmarkPortal Swoosh Highlight gaps and opportunities within the center — a blueprint for success
BenchmarkPortal Swoosh Train your staff to optimize their skills in support of best practices

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Your SOURCE for Contact Center Success!

BenchmarkPortal is the Industry Leader in Contact Center Benchmarking, Certification, Training, Assessments, Industry Reports, and Custom Consulting. Since its beginnings in 1995 at Purdue University, BenchmarkPortal has grown with the industry and has gained global recognition for its experience and innovative approaches to customer contact best practices. Join our community today and leverage our tools and expertise to improve your contact center!

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Companies Who Have Trusted Us
                      

Becoming a Call Center of Excellence can be a game changer for businesses. Going through this process yearly continues to challenge us to improve processes and service levels. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. BenchmarkPortal’s knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works.

ARAG Group

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