Contact Center Benchmarking, Certification, Training, Assessments, Industry Reports

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Call Center Benchmarking


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benchmark-bullet Industry Reports
benchmark-bullet Individual Reports
benchmark-bullet iBenchmark

Call Center Assessments and Consulting


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benchmark-bullet Assessments
benchmark-bullet Customer Experience
benchmark-bullet Consulting

Call Center Training


benchmark-bullet Management
benchmark-bullet Quality Assurance
benchmark-bullet Workforce Management
benchmark-bullet Coaching For Performance
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Call Center Resources


benchmark-bullet CallTalk Radio Show
benchmark-bullet Articles/News
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Our Mission:

We believe every contact center professional can make a difference for each customer experience. Everything we do is about discovering and sharing better ways to optimize those experiences – helping our community deliver excellence.

The SOURCE for Contact Center Professionals for over 20 years!

BenchmarkPortal is the Industry Leader in Contact Center Benchmarking, Certification, Training, Assessments, Industry Reports and Custom Consulting. Since its beginnings in 1995 at Purdue University, BenchmarkPortal has grown with the industry and has gained global recognition for its experience and innovative approaches to customer contact best practices. Join our community today and leverage our tools and expertise to improve your contact center!

The SOURCE for Contact Center Benchmarking, Certification, Training, Assessments, Industry Reports and Custom Consulting.

Empowering Exceptional Customer Contact Experiences for Organizations of All Sizes

Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works.

ARAG Group

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