Contact Center Benchmarking, Certification, Training, Assessments, Industry Reports

Your SOURCE for Contact Center Success. We bring results!

We believe every contact center professional can make a difference for each customer experience. Everything we do is about discovering and sharing better ways to optimize those experiences – helping our community deliver excellence.

Call Center Benchmarking

BENCHMARKING

benchmark-bullet Contact Center Contest
benchmark-bullet Industry Reports
benchmark-bullet Individual Reports
benchmark-bullet iBenchmark

Call Center Assessments and Consulting

SERVICES

benchmark-bullet Center Certification
benchmark-bullet Assessments
benchmark-bullet Customer Experience
benchmark-bullet Consulting

Call Center Training

TRAINING

benchmark-bullet Management
benchmark-bullet Quality Assurance
benchmark-bullet Workforce Management
benchmark-bullet Coaching For Performance
benchmark-bullet and more…

Call Center Resources

RESOURCES

benchmark-bullet CallTalk Radio Show
benchmark-bullet Articles/News
benchmark-bullet Publications
benchmark-bullet About Us
benchmark-bullet and more..

The SOURCE for Contact Center Professionals for over 20 years!

BenchmarkPortal is the Industry Leader in Contact Center Benchmarking, Certification, Training, Assessments, Industry Reports and Custom Consulting. Since its beginnings in 1995 at Purdue University, BenchmarkPortal has grown with the industry and has gained global recognition for its experience and innovative approaches to customer contact best practices. Join our community today and leverage our tools and expertise to improve your contact center!

Empowering Exceptional Customer Contact Experiences for Organizations of All Sizes

Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works.

ARAG Group

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Mastering Key Performance Indicators

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Mastering Benchmarking

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Call Center Help Free Download

Download The Ultimate Package! The Complete Contact Center Mastery Series

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The Impact of Technology on Contact Center Performance

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Best Practices in Quality Monitoring and Coaching

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The team of researchers from BenchmarkPortal and Purdue University's Center for Customer-Driven Quality have focused, once again, on your most vital resource: YOUR PEOPLE. Study Findings include: What are the impact factors in best practice companies, Workforce Optimization Cycle and Components, Forecasting and Scheduling Alternatives, Workforce Management Roles & Responsibilities, Workforce Management Metrics, and Developing Optimal Schedules.

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A Cost Comparison of All-in-One versus Multi-Point Solutions In the Contact Center Sector

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Combining Service Excellence with Profitability

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