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BenchmarkPortal is the Industry Leader in Contact Center Benchmarking, Certification, Training, Assessments, Industry Reports, and Custom Consulting. Since its beginnings in 1995 at Purdue University, BenchmarkPortal has grown with the industry and has gained global recognition for its experience and innovative approaches to customer contact best practices. Join our community today and leverage our tools and expertise to improve your contact center!
Becoming a Call Center of Excellence can be a game changer for businesses. Going through this process yearly continues to challenge us to improve processes and service levels. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. BenchmarkPortal’s knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works.