Contact Center Supervisor Training
All Supervisors / Coaches • Certification Course
Overview
Supervisors are both key to contact center success, and among the least trained of contact center professionals – – which can harm performance, morale and productivity. This Supervisor Certification provides the building blocks for great supervisors. The course makes participants look at their role from a higher level, and imparts the day-to-day skills that lead to success.
Certification will make your supervisors the frontline turbochargers of your center.
What You’ll Learn
As a result of this course, participants will:
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- Gain actionable insights on their leadership role
- Understand what motivates agents to perform at their best
- Hone time management skills for the benefit of agents and the team
- Identify listening styles and coaching skills that are key to superior results
Objectives
Leadership as a Supervisor
3 Sections
Time Management
3 Sections
Listening & Communication
4 Sections
Employee Engagement
3 Sections
Coaching Basics
3 Sections
Coaching and Development
3 Sections
Teamwork
3 Sections
$995.00
Details
All Supervisors / Coaches
On Demand Course (Self - Paced)
7 Modules | ≈ 5-6 Hours
Testimonials
“As a new coach (7 months) I feel this course has given me the tools to bring my agents to a place of success, have more time & use it efficiently, connect the team, build morale & have a great positive impact on my organization. In short, I don’t feel like I’m grabbing at straws anymore. I feel focused and empowered to be amazing.”
Manager
On-site Attendee
“I learned so many great concepts that I can immediately implement upon my return.”
Kathy Marrero
Coach
Contact Center Supervisor Training Course
Private Course Offerings
Personalized Training Delivered At Your Center!
Our on-site call center training provides a cost-effective way to optimize your training in your own call center, and cover key issues to successfully elevate your contact center to new levels of excellence.
- Learns through action – in your center, using your data, using their center management tools and managing your resources
- Customize the learning experience by focusing on specific areas of interest
- Save on employee travel cost
- Minimize time away from work
- 2-day training at client’s location or 3-day virtual course
- Course materials, examinations, and certificates included.