Contact Center Training

Agent Soft Skills

If you need a basic skills “intro” course for agents, this offering is for you.  It presents the skills needed to be a successful contact center agent in an engaging and accessible way. Talk to us about integrating this course as a standard component alongside your existing on-boarding curriculum.  Quantity discounts are available.

For All Agents (New Hires or Experienced Agents who need a refresher)

On Demand Course (Self-Paced)


5 Modules | ≈ 1-2 Hours


What Our Customers Say
About Agent Soft Skills Training

“They really liked the topic on “Complaint Handling.” They learned how they can “apologize without guilt.”

Tanya Nguyen

Member Services Director
Santa Clara Family Health Plan

“The training was very interactive. The instructor was open to all discussions and I felt really involved every step of the way. The training was the right length (duration) and I enjoyed interacting with the group.”

Ken Raymond

Ontario Public Service, Supervisor


Agent Soft Skills Training
Course Modules


What is a Contact Center

1 Section


How to Interact with Customers

13 Sections


Handling Difficult Callers

3 Sections


Customer Expectations

2 Sections


Available Agent Soft Skills


Private Agent Soft Skills Training
Course Offerings

Personalized Training Delivered At Your Center!

Our on-site call center training provides a cost-effective way to optimize your training in your own call center, and cover key issues to successfully elevate your contact center to new levels of excellence.

  • Learns through action – in your center, using your data, using their center management tools and managing your resources
  • Customize the learning experience by focusing on specific areas of interest
  • Save on employee travel cost
  • Minimize time away from work
  • 1-2 day training at client’s location
  • Course materials, examinations, and certificates included.

Book A Course Today!

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