Press Releases
Gateway Mortgage Group Earns Top Award for Customer Service Levels
Gateway Mortgage Group Earns Top Award for Customer Service Levels June 30, 2017 - Gateway Mortgage Group, a privately held mortgage company offering origination's, servicing, and correspondent lending, was recently recognized as a Call Center of Excellence by...
National General Lender Services Earns 11th Consecutive Center of Excellence Certification
National General Lender Services Earns 11th Consecutive Center of Excellence Certification March 28, 2017 - National General Lender Services (National General) has secured the Center of Excellence re-certification for its call centers from BenchmarkPortal for the 11th...
PGBA Earns BenchmarkPortal’s Center of Excellence Certification
PGBA Earns BenchmarkPortal's Center of Excellence Certification FLORENCE, S.C. – March 15, 2017 - PGBA, LLC, a business process outsourcing company for government and private healthcare payers, was recognized as a Certified Center of Excellence by BenchmarkPortal....
MAXIMUS Contact Center Operations in Texas Recertified as Centers of Excellence
MAXIMUS Contact Center Operations in Texas Recertified as Centers of Excellence RESTON, Va.--(BUSINESS WIRE)--MAXIMUS (NYSE: MMS), a leading provider of government services worldwide, announced today that two of its customer contact centers in Texas have achieved...
OEC® Earns Prestigious Center of Excellence Recognition for Ninth Year!
OEC® Earns Prestigious Center of Excellence Recognition for Ninth Year! OEC has been certified as a Center of Excellence by BenchmarkPortal that recognizes quality and cost efficiency of contact centers throughout North America. CLEVELAND, OH, March 28, 2017 -...
Ameritas Group Division Earns Tenth Consecutive Center of Excellence Certification
Ameritas Group Division Earns Tenth Consecutive Center of Excellence Certification Lincoln, Neb. (March 10, 2017) –The group division of Ameritas Life Insurance Corp. has earned BenchmarkPortal’s Center of Excellence Call Center Certification for the tenth consecutive...
BenchmarkPortal Announces The Top Ranking 2017 Top Contact Centers Contest Winners
BenchmarkPortal Announces The Top Ranking 2017 Top Contact Centers Contest Winners BenchmarkPortal, a leading contact center consulting services group, announces the winners of its 2017 Top Contact Centers Contest. Participants submitted performance data on key...
BenchmarkPortal Names EFG Companies a Center of Excellence Three Years in a Row
BenchmarkPortal Names EFG Companies a Center of Excellence Three Years in a Row February 17th, 2017: EFG Companies, the innovator behind the award-winning Hyundai Assurance program, announced today that it has been certified as a Center of Excellence by...
ZoomSupport Certified as a Center of Excellence for the First Time For their Service Center
ZoomSupport Announces Prestigious Center of Excellence Award from BenchmarkPortal for Its Service Center Operation February 10th, 2017: ZoomSupport has announced that its Service Center operation has been certified as a Center of Excellence by BenchmarkPortal. The...
Canon U.S.A. Certified as a Center of Excellence for Eighth Consecutive Year
Canon U.S.A. Certified as a Center of Excellence for Eighth Consecutive Year December 28, 2016 - Canon U.S.A., Inc. Technical Support Center has earned the “Center of Excellence” certification from BenchmarkPortal for the eighth consecutive year. Contact centers...
Church Mutual Service Center Again Named Center of Excellence
Church Mutual Service Center Again Named Center of Excellence December 20, 2016 - Church Mutual Insurance Company's National Customer Service Center recently announced that it has been re-certified as a Center of Excellence. Contact centers achieved the Center of...
Happy Holidays! Best Wishes for this Holiday Season and for 2017!
Happy Holidays! Please accept our best wishes for this holiday season and for 2017! December 15, 2016 Dear BenchmarkPortal Community Member, Happy Holidays! They say that grateful people live longer, and if that is the case, I will be going strong at 100! I feel...
Sauder Woodworking Customer Support Contact Center Receives ‘Center of Excellence’ Certification for 12th Consecutive Year
Sauder Woodworking Customer Support Contact Center Receives ‘Center of Excellence’ Certification for 12th Consecutive Year December 6, 2016 - Sauder Woodworking Co. recently announced that it has received a Center of Excellence certification for its customer support...
McKesson Specialty Health’s Solution Center Earns Center of Excellence by BenchmarkPortal
McKesson Specialty Health’s solution center Earns Center of Excellence by BenchmarkPortal November 9, 2016 - McKesson Specialty Health's Reimbursement, Access & Safety Services Solution Center has been certified as a Center of Excellence for the eighth year...
Psychemedics Corporation Earns Prestigious Recognition for Superior Customer Service
Psychemedics Corporation Earns Prestigious Recognition for Superior Customer Service September 14, 2016 - Psychemedics Corporation (NASDAQ: PMD), the world's leading and largest hair analysis drug testing company, announced that it has been certified as a Center of...
Health Net Federal Services Earns Center of Excellence from BenchmarkPortal
Health Net Federal Services Earns Center of Excellence from BenchmarkPortal July 25, 2016 - Health Net Federal Services, LLC (HNFS) call center operations has achieved certification as a Center of Excellence by BenchmarkPortal for the fourth consecutive year....
BenchmarkPortal Announces The Top Ranking 2016 Top 100 Call Centers Contest Winners
BenchmarkPortal Announces The Top Ranking 2016 Top 100 Call Centers Contest Winners BenchmarkPortal, a leading call center consulting services group, announces the winners of its 2016 Top 100 Call Center Contest. Participants submitted performance data on key...
FPL Earns Third Certification as a BenchmarkPortal Center of Excellence
FPL Earns Third Certification as a BenchmarkPortal Center of Excellence March 10, 2016 - 2:12pm March 10, 2016 - FPL Earns Third Certification as a BenchmarkPortal Center of Excellence by BenchmarkPortal, a leading contact center research and consulting organization....
Alliance Data’s Card Services Business Sets Industry Standard With Eleventh Consecutive BenchmarkPortal ‘Center of Excellence’ Certification for its Customer Care Centers
Alliance Data's Card Services Business Sets Industry Standard With Eleventh Consecutive BenchmarkPortal 'Center of Excellence' Certification for its Customer Care Centers March 9, 2016 - 1:57pm COLUMBUS, Ohio, March 9, 2016 /-- Alliance Data Systems Corporation's card...
PharMEDium Earns Prestigious Center of Excellence Recognition from BenchmarkPortal
PharMEDium Earns Prestigious Center of Excellence Recognition from BenchmarkPortal December 29, 2015 - 1:27pm PharMEDium Services, LLC, a part of AmerisourceBergen, announced the recent certification of its Customer Service Center as a Center of Excellence by...
BenchmarkPortal Voted a Top Analyst Covering Contact Center Technology
BenchmarkPortal Voted a Top Analyst Covering Contact Center Technology December 15, 2015 - 4:37pm Fonolo put together a list compiling their Top Analysts picks covering Contact Center Technology. CEO Bruce Belfiore made the list representing BenchmarkPortal....