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Call Center Campus
Austin, Texas | Oct 22-24, 2025
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Powerpoints for Download
AI Powered Personalization and Engagement
Jennifer Reyes, Neighborhood Healthcare
AI in the Contact Center
Jeremy Miller, Verint Systems
Enhancing Contact Center Quality with Speech-to-Text Analytics
Jim Iyoob, Etech
Maximizing Productivity in a Highly Seasonal 24/7 Center
John Parente, Stanley Steemers
How an Agent Survey Fostered a Quality Assurance Makeover
Julie Sherman, TriWest
Cheryl O’Connor, TriWest
Root Causes: Avoiding Apathy While Building Engagement
Justin Robbins, 8×8
Keys to Implementing a Talent Optimization Strategy
Mark Brody, Brohawk Solutions
Beyond Words: If Your Agents Could See, Would They Serve Better?
Pete Jones, Grypp
The Importance of a Knowledge Management System in a Call Center Environment
Paul Russo, Allergan Aesthetics
Lisa Fleming, Allergan Aesthetics
AI in the Contact Center: Keeping Humans in the Loop
Paulo Silva, Humach
Why Are Agents/Employee Satisfaction Surveys Important?
Sal Calderon, CRMLS
WFO Triad: Making Workforce Optimization Work
Shane Jackson, Knowledge Rhino
Thank You from your BenchmarkPortal Staff!
