BenchmarkPortal's
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Phoenix, Arizona | May 17-20, 2026
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Powerpoints for Download
PRICKLY TRUTHS
ETECH | ETS LABS
BUILDING A PURPOSE-DRIVEN WORKFORCE THAT DELIVERS AWARD WINNING CX
SALT RIVER PROJECT
THE POWER OF MESSAGING
WASTE MANAGEMENT
FROM ENGAGEMENT TO OWNERSHIP
BREAD FINANCIAL | CENTRICAL
WHATS IS THE NEW AI CX SUPERPOWER
WORKING SOLUTIONS | SYMTRAIN
STOP WANDERING. YOUR PATH OUT OF THE VENDOR DESERT
SANDLER PARTNERS
ENGAGEMENT AS AN OPERATING SYTEM
GALLUP | ALTA RESOURCES
GETTING STARTED WITH AI: START SMALL WIN BIG!
CARE XM | BMP CONNEX
FROM MISSED CALLS TO MONETIZED CONVERSATIONS
JIFFY LUBE | RAPIDTALK.AI
STRIKING THE RIGHT BALANCE: REDEFINING CUSTOMER EXPERIENCE
JEFF TOISTER | LAIVLY
Thank You from the BenchmarkPortal Team!
Center of Excellence Awards
Ameritas 19 Years
Center of Excellence
Delta Dental of Arizona 11 Years
Center of Excellence
National General 20 Years
Center of Excellence
Bread Financial 20 Years
Center of Excellence
Maximus MI EBS 7 Years
Center of Excellence
TriWest Healthcare Alliance CMBP 6 Years
Center of Excellence
CRMLS 8 Years
Center of Excellence
MESSA 20 Years
Center of Excellence
TriWest Healthcare Alliance Claims 5 Years
Center of Excellence
Top Contact Center Contest Awards
Delta Dental of Arizona
1st Place in Small Category
Top Contact Center Contest
TriWest Healthcare Alliance - CMBP
1st Place in Medium Category
Top Contact Center Contest
TriWest Healthcare Alliance - Claims
3rd Place in Medium Category
Top Contact Center Contest