BenchmarkPortal’s
Call Center Campus
Austin, Texas | May 1-3, 2024
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Call Center Campus Highlight Video
Powerpoints for Download
AI Powered Personalization and Engagement
Jennifer Reyes, Neighborhood Healthcare
AI in the Contact Center
Jeremy Miller, Verint Systems
Enhancing Contact Center Quality with Speech-to-Text Analytics
Jim Iyoob, Etech
Maximizing Productivity in a Highly Seasonal 24/7 Center
John Parente, Stanley Steemers
How an Agent Survey Fostered a Quality Assurance Makeover
Julie Sherman, TriWest
Cheryl O’Connor, TriWest
Root Causes: Avoiding Apathy While Building Engagement
Justin Robbins, 8×8
Keys to Implementing a Talent Optimization Strategy
Mark Brody, Brohawk Solutions
Beyond Words: If Your Agents Could See, Would They Serve Better?
Pete Jones, Grypp
The Importance of a Knowledge Management System in a Call Center Environment
Paul Russo, Allergan Aesthetics
Lisa Fleming, Allergan Aesthetics
AI in the Contact Center: Keeping Humans in the Loop
Paulo Silva, Humach
Why Are Agents/Employee Satisfaction Surveys Important?
Sal Calderon, CRMLS
WFO Triad: Making Workforce Optimization Work
Shane Jackson, Knowledge Rhino
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