BenchmarkPortal’s
Call Center Campus
Austin, Texas | Oct 22-24, 2025
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Powerpoints for Download
FROM BACKSTAGE TO CENTERSTAGE LEADING WITH IMPACT
Nate Brown, CX Accelerator
Designing Empathetic AI: Creating Compassionate Digital Interactions
Natasha Bialecki, Staples
METHODIST HEALTH SYSTEM CASE STUDY: Transforming Collections & Patient Experience with Empathy and Analytics
Laura Noonan, CallFinder
Sam Peterson, CallFinder
Maureen McIntosh, Methodist Health Systems
Building Contact Centers that Scale and Succeed: Culture, Motivation & Smart Onboarding
Michael Maguire, NobelBiz
All In on Alignment: How 1-800 Contacts Transformed Service Levels Through Strategic Stakeholder Collaboration
David Horrocks, 1-800 Contacts
From Chaos to Control: Transforming Contact Center Efficiency with Workforce Automation
Jennifer Springs, Maximus
Nizar Mechergui, Maximus
Beyond the AI Hype: Separating Winners from Empty Promises
Jim Iyoob, Etech
Humanizing the Call Center Agent: A Competitive Advantage
Dr. Louis Siebrits, Resolv.Global
Grace Under Pressure - Women (and Men) in Contact Center Leadership Networking Breakfast
Valerie McSorley, Women in Leadership
Boost Your Culture: How Montessori Principles Can Transform Change Management
Julie Fischer, Allied Solutions
Silencing the Noise: Evaluating Trusted AI Partners in a Crowded Marketplace
Camille Rosales, Synervo Group
Unlocking Hidden Potential – Maximizing Your Tech Investment
Angie Luckey-Success, UChicago Medicine | AdventHealth
From the Floor to the C-Suite: Real Talk on Climbing, Surviving & Thriving
Eileen Edwards, Texas Health Benefits Pool
From Insight to Impact: Harnessing AI for the Modern Contact Center
Deidre Spencer, Expedia Group
Humans + Machines: From Call Center Agents to AI Whisperers™
Kelly Uhlrich, Humach
Thank You from your BenchmarkPortal Staff!
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MAY 17-20, 2026
THE WIGWAM, PHOENIX, AZ
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