The BenchmarkPortal Las Vegas Call Center Training & Networking event gathers the top Certified Centers of Excellence, Industry Experts, CCCE Alumni, CCCE Course Attendees during the week and the team from BenchmarkPortal to explore benchmarking and beyond.
This unique opportunity is unlike any other event for the call center industry as there are no vendors and provides a chance for industry members to attend call center training courses, meet best in class centers, discuss future trends that are emerging such as social media in call centers, and the impact of benchmarking for the future. This event is brought to you vendor free by BenchmarkPortal.
Discover why BenchmarkPortal is the Best Call Center Training in the Industry »
Call Center Campus - Schedule of Events
Located in Las Vegas, NV at the NY NY Hotel |
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| Workshop | Date | Price |
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Call Center Management Certification
- Organizational Leadership |
Nov. 5-9, 2012
3 Day Workshop Tuesday Wednesday + 2 Day Friday |
$2450 Includes 5 nights lodging, workshop, complimentary daily breakfast & snacks (lunch is open), workshop handbook, complimentary attendance to the special events Thursday/Friday with hosted drinks & hor'deurves provided during the networking event and a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results. |
| Click Here For More Details Regarding The Management Workshop » | ||
|
Quality Assurance Certification
- Creating a Quality Assurance Strategy |
Nov. 6-9, 2012
2 Day Workshop Wednesday + 2 Day Friday |
$1450 Includes 4 nights lodging, workshop, complimentary daily breakfast & snacks (lunch is open), workshop handbook, complimentary attendance to the special events Thursday/Friday with hosted drinks & hor'deurves provided during the networking event and a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results. |
| Click Here For More Details Regarding The QA Workshop » | ||
|
Workforce Management Certification
- Gathering Information: The Foundation to all Workforce Management practices |
Nov. 6-9, 2012
2 Day Workshop Wednesday + 2 Day Friday |
$1450 Includes 4 nights lodging, workshop, complimentary daily breakfast & snacks (lunch is open), workshop handbook, complimentary attendance to the special events Thursday/Friday with hosted drinks & hor'deurves provided during the networking event and a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results. |
| Click Here For More Details Regarding The WFM Workshop » | ||
|
Call Center Campus Events
Contact Center Sessions, Roundtable Discussions & Networking Event. |
Nov. 8-9, 2012
Thursday Friday |
$475 Includes 2 nights lodging, complimentary daily breakfast & snacks (lunch is open), attendance to the special events Thursday/Friday with hosted drinks & hor'deurves provided during the networking event. |
| Click Here For More Details Regarding The Call Center Campus Events » | ||
Lodging
Your hotel nights are included with your course purchase and we will take care of booking your hotel nights for you. Please refer to the registration option you are selecting to see how many nights are included with your purchase. We have secured a very affordable room rate with the NYNY hotel. The rooms, daily resort fee and taxes are all included in your registration.
New York New York Hotel & Conference Center
3790 Las Vegas Boulevard South
Las Vegas, NV 89109
800-689-1797 | 866-815-4365 Reservations
newyorknewyork.com
Check-in is at 3pm and check-out is on Friday, November 9th at 11am. The hotel bell staff can store luggage on a complimentary basis for those guests that have checked out but are not yet departing the hotel. Late check out options are also available through the hotel. Please note that Friday's event will run into the afternoon.
If you would like to extend your stay an extra night (Friday 11/9), please contact crystal@benchmarkportal.com to book your reservation. For any other nights please contact the NYNY directly to book a separate reservation for the extra nights. Anytime up until check in you may notify the front desk of your group reservation with BenchmarkPortal and they will arrange for you to stay in the same room for the duration of your trip.
Discounts:
Preferred Partner Discount: Center of Excellence Members 15% off.
Group Discounts: If you have 2 or more individuals that would like to take the call center training course please contact us for a group discount!
Online Contact Form | 800.214.8929 Ext. 1
Cannot be combined with other offers or discounts.
Previous Attendees:
View a sample of companies who have attended our courses »
"Thank you for inviting us and allowing us to share a little of our story. The whole week was a great, each of us took away something from the training and networking event. We look forward to attending Call Center Campus again."
Matt Conant, Director Customer Experience, PLATO Learning
Cancellation Policy
Please take a moment to read the cancellation policy »
