Agent Soft Skills Training Course On Demand

$275.00

On-Demand – Rapid Learning
Time will fly by as you learn from our top-ranked instructors on how to improve your skills and techniques.

In our On-Demand Agent Soft Skills Course, attendees gain the valuable skills required to be an excellent customer service representative, regardless of channel.  Your representatives are the “voice of the company” and play a critical role in the success of any organization. You want them to have the best training possible. This course is ideal for both new-hires and for refresher training for your entire center.

7 Modules | ≈ 2-3 Hours 

Module 1: Mastering the Basics of Soft Skills

Module 2: Speaking Volumes with Tone: The Key to Customer Satisfaction

Module 3: Mastering a Positive Attitude 

Module 4: The Art of Active Listening

Module 5: The Importance of a Good Communication in Customer Service

Module 6: Soft Skills in Email and Chat

Module 7: Handling Difficult Calls Properly is Key to Customer Satisfaction

**Content and material may be updated without prior notice.

Testimonials

  • “The videos kept them engaged in the training.”
  • “It was an eye opener for them when they learned that their voice is everything” (70% tone of voice vs 30% words.)
  • “They really liked the topic on “handling difficult callers.” They learned how they can “apologize without guilt.”
  • “They also liked the sample scenarios on how one can empathize with the caller.”
  • “They were fascinated by the information received on the open ended/closed ended (customer survey) questions and how…to deal with talkative members.”

Tanya Nguyen
Member Services Director
Santa Clara Family Health Plan

American Family Insurance Desjardins Cards Services Delta Dental of California
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Bright Horizons Safe Auto State of Michigan
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Sierra Health Boeing Medtronic
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Perrier Urban Outfitters Nestle
Chicos FAS Inc Edfinancial Cisco
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Choice Hotels Ride UTA GAF
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Veterans Administration Health Resource Center National Government Services/WellPoint Egis Projects Canada Inc.
Atlantis Resort & Casino George Mason University Employees Retirement System of TX
KPMG Citizens Energy Group Emaratech
Capital Market Authority, CMA Nutri-Health Supplements Oxford Properties Group
Gift Certificates.com Royal Credit Union SXC Health Solutions
BroadStar Albridge Solutions RCI
Verifone Metro Credit Union VistaPrint
Forethought Life Insurance Company Indianapolis Power & Light Viracor-IBT Laboratories
Dayton Power & Light Motion Picture & Television Fund Department of Treasury
Groupon Cigna Roche
NorthWestern Mutual Smith Haynes & Watson United Healthcare
Herbalife United States Coast Guard Security Assistance Corporation
Symcor Portico Benefits NIPSCO

For 1-20 Licenses, Click The Add to Cart Button Above.

For Group Discounted Pricing (21 – 400+ Licenses) or a Trial License:

  • Call: 1-800-214-8929 Ext. 1

*Please note access and licenses will not be distributed until final payment is received.

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