A fun and exciting on-line program for education and learning, for the customer service industry. Broadcast monthly, directly over the Internet to your desktop, CallTalk covers informative and educational topics that impact today's call center. CallTalk airs without the participation of vendors so that topics will be free from their influence and guided by the needs of its listeners. If you have a topic you would like us to cover, send it to CallTalk@BenchmarkPortal.com
CallTalk Online Radio Show
|
|||||||
| Topic: |
Don't Believe the Myths About Social Media and Call Centers
|
| Speakers: |
Host: Bruce Belfiore, CEO of BenchmarkPortal & Guest Speaker: Dr Natalie Petouhoff, Social Business Strategist and ROI Expert |
| Date: | Listen to the archive here |
CallTalk ScheduleView our upcoming CallTalk shows with host Bruce Belfiore and special guests. |
CallTalk ArchiveEvery CallTalk show has been archived and you can listen to them all here. |
CallTalk is hosted by Bruce Belfiore, CEO and Senior Research Executive of BenchmarkPortal. Bruce hosts the monthly online radio show "CallTalk", which discusses hot-button issues with industry experts and interacts with a large audience of call center managers. He is a frequent speaker at industry events in the United States and abroad.
He is the author of the book Benchmarking At Its Best for Contact Centers, a manual for best practices benchmarking, and has written numerous research papers and best practices studies focused on contact center topics. He is a consultant to call centers in a wide variety of industries seeking to improve their results, and is noted for helping to calculate the financial impact of proposed changes.
Read More About Bruce Belfiore »
