Three days of courses, keynotes, sessions and conversations, providing opportunities to learn, share, network, and solve challenges together.
Our program will strengthen skills, provide fresh insights, and inform you about the latest technological advancements and emerging trends in AI that impact Customer Experiences and your management objectives.
Courses from our College of Call Center Excellence™, with over two decades of experience, featuring the industry’s premier team of instructors:
- Contact Center Manager Certification
- Quality Assurance Management Certification
- Workforce Management Certification
- Supervisor Certification
Symposium providing thought-provoking keynote and breakout speakers who will cover crucial issues and share use cases and the latest best practices. Dive deeper into the topics that matter to you, with interactive discussions that will inspire innovative thinking and encourage you to explore strategies for advancing your call center in this age of evolving AI.
Contact Center Site Visit (Optional) to a local contact center. Talk with the managers and share questions, experiences and solutions with the other attendees. Coach transport and visit included in cost.
Evening Out at the nearby Austin Domain Punch Bowl Social
Vendor Exhibit Booths provide you opportunities to talk informally with technology and other providers during breaks and evening mixers. Participants appreciate this no-pressure, high-information approach to technology discovery. Gain insights you can bring back to your center.
Awards Ceremony will recognize the achievements of high performers in our Top Contact Centers Contest and those who have attained Center of Excellence status.
Unique Learning Opportunity. There is no better use of your training and development budget. Don’t miss out on this exceptional opportunity to connect, learn, and grow with industry leaders. Secure your spot now for Call Center Campus 2024!
Agenda To Be Announced
Registration
Your registration includes:
· all Symposium sessions
· all breakfasts and lunches
· all evening networking events, including Punch Bowl Social
· awards ceremony
· Call Center Visit
Courses
-
Call Center Campus Quality Assurance Certification Training & Symposium – October 22-24, 2025
$1,995.00 -
Call Center Campus Workforce Management Certification Training & Symposium – October 22-24, 2025
$1,995.00 -
Call Center Campus Supervisor Certification Training & Symposium – October 22-24, 2025
$1,995.00 -
Call Center Campus Management Certification Training & Symposium – October 22-24, 2025
$2,995.00
Testimonials From Past Events
“I love being connected to BenchmarkPortal and the valuable information that is provided. Has been an amazing experience.” Call Center Campus Attendee
“Definitely can take things back to improve effectiveness in our center.” Call Center Campus Attendee
“This experience was invaluable. Being able to meet peers and discuss successes and challenges, was a great learning and growth experience.” Call Center Campus Week Attendee
“Well organized, we were properly informed of all events and it was a good use of our time. Joe is a great instructor and Crystal provided excellent customer service.” Call Center Campus Attendee
“BenchmarkPortal’s Call Center Symposium is an excellent event! The content shared covers tried-and-true as well as tried-and-failed solution discussion opportunities for problems unique to the contact center industry. The forum allows participants to network, share ideas, and walk away with immediately applicable actions they can take back to their teams to begin making positive impacts. It’s always a pleasure to attend this event and meet with other contact center professionals who really “get” it!” Mindy Lamb Director, Call Operating Effectiveness Cigna
“An amazing event with wonderful carefully chosen speakers with much good information to impart. It was energizing! I felt totally rejuvenated about our contact center and how we can make it better!! This was well worth the trip and the time to come! Makes me want to work even harder to engage and motivate our agents!” Cindy Trow, Quality Assurance Manager, MedicAlert Foundation
“I have learned new information on how to apply changes based off of the collective sharing of knowledge performed at the class as well as at the symposium.” Call Center Campus Attendee
“This event including our Center of Excellence certification was really useful. It brought to us many areas for improvement and made us think of new initiatives in Al Hilal Bank.” Eman Amein, Quality Manager, Al Hilal Bank
“Very good conference. Very informative and the presenters were very knowledgeable and presented the information well.” Tim Dawkins, Associate Manager Member Services, MESSA
“Workforce Management class and the Symposium gave us a wealth of knowledge that we will take back and start to work on.” Clint Rosser, Manager of Installation and System Support, Karmak Technologies
“Thank you for inviting us and allowing us to share a little of our story. The whole week was a great, each of us took away something from the training and networking event. We look forward to attending Call Center Campus again.” Matt Conant, Director Customer Experience, PLATO Learning