Welcome to Call Center Campus 2026
Your Desert Oasis for Learning, Leadership & Renewal
Escape the noise of day-to-day operations and step into a refreshing environment designed to energize, elevate, and empower today’s contact center leaders. Set against the stunning backdrop of the Wigwam Resort just outside Phoenix, Arizona, Call Center Campus 2026 delivers the perfect blend of executive-level education, hands-on learning, and meaningful connection.
Executive-Level Retreat Experience
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- 2-Day Conference
- Add-On Post-Conference Workshops
- Welcome Reception & Networking Events Galore
- Optional Golf Outing to kick off your desert retreat
- Luxurious Spa Experience for those seeking relaxation and rejuvenation
Where Leaders Come to Recharge & Rise
Just like an oasis offers renewal in the desert, Call Center Campus Symposium provides space for leaders to learn, reflect, and return reinvigorated.
Our sessions are built for real-world application, practical, interactive, and designed to strengthen both personal leadership and organizational performance. Attendees will sharpen their skills, explore innovative best practices, and collaborate with peers facing similar challenges and opportunities.
We’re excited to host this year’s Call Center Campus at the beautiful Wigwam Resort!
A special discounted room block rate of $249 per night is available exclusively for our attendees. This is your opportunity to experience high-end hospitality, resort-style amenities, and the convenience of staying right where all the action is happening.
Rooms at this rate are limited and must be reserved by April 20 to secure the discounted pricing. We encourage you to book early to ensure availability and make the most of your Call Center Campus experience.
What You’ll Gain
- New, actionable strategies you can apply immediately in your Contact Center
- Fresh insights to improve performance, quality, and employee experience
- Hands-on learning guided by BenchmarkPortal Experts and industry thought leaders
- Stronger leadership capabilities that support long-term growth
- A high-impact networking environment where relationships take center stage
A True Oasis for Connection
BenchmarkPortal created Call Center Campus as a space where leaders can come together, exchange ideas, and build community. Powerful conversations, shared experiences, and a renewed sense of purpose. Join us in 2026 and discover why this event has become a must-attend destination for call center professionals committed to excellence. Mark your calendars and join us!
Speakers From:
📍The Wigwam Resort, Litchfield Park, Arizona
Throughout the Symposium, you’ll enjoy:
- Engaging learning sessions led by BenchmarkPortal Experts and industry innovators.
- An Awards Ceremony recognizing organizations that have placed in our Top Contact Center Contest, as well as centers that have achieved Center of Excellence status.
- Networking receptions and social gatherings that connect you with peers and thought leaders in relaxed, inspiring settings.
- Daily breakfasts, lunches, and refreshment breaks with opportunities to continue the conversation, share insights, and build lasting relationships over great food and conversation.
Every moment is crafted to nourish both your mind and your professional spirit.
Registration Includes:
- Attendance Pass
- Networking Receptions
- Official Welcome Kick-Off Party
- Meals and Snacks throughout the event
- Award Ceremony
Conference Overview
*Conference Agenda Subject to Change
Symposium Pass
| List Price: | $1,895 |
Sponsors
Testimonials From Past Events
"I found the training sessions to be eye-opening and very informative. I am busy this week relaying my big takeaway concepts to many groups in our organization such as project management, education leads, and HR. I will present to the executive team in 2 weeks a synopsis of the experience as well as a plan to bring what I learned to life in our center. I am looking forward to bringing metrics and processes into our center. It was a well planned well-orchestrated conference and I have recommended that my counterpart in the other section of our contact center attend next year. Teri Vatterott, AART - Call Center Campus Attendee
"I love being connected to BenchmarkPortal and the valuable information that is provided. Has been an amazing experience." Call Center Campus Attendee
"Definitely can take things back to improve effectiveness in our center." Call Center Campus Attendee
"This experience was invaluable. Being able to meet peers and discuss successes and challenges, was a great learning and growth experience." Call Center Campus Week Attendee
"Well organized, we were properly informed of all events and it was a good use of our time. Joe is a great instructor and Crystal provided excellent customer service." Call Center Campus Attendee
"BenchmarkPortal's Call Center Symposium is an excellent event! The content shared covers tried-and-true as well as tried-and-failed solution discussion opportunities for problems unique to the contact center industry. The forum allows participants to network, share ideas, and walk away with immediately applicable actions they can take back to their teams to begin making positive impacts. It's always a pleasure to attend this event and meet with other contact center professionals who really "get" it!" Mindy Lamb Director, Call Operating Effectiveness Cigna
"An amazing event with wonderful carefully chosen speakers with much good information to impart. It was energizing! I felt totally rejuvenated about our contact center and how we can make it better!! This was well worth the trip and the time to come! Makes me want to work even harder to engage and motivate our agents!" Cindy Trow, Quality Assurance Manager, MedicAlert Foundation
"I have learned new information on how to apply changes based off of the collective sharing of knowledge performed at the class as well as at the symposium." Call Center Campus Attendee
"This event including our Center of Excellence certification was really useful. It brought to us many areas for improvement and made us think of new initiatives in Al Hilal Bank." Eman Amein, Quality Manager, Al Hilal Bank
"Very good conference. Very informative and the presenters were very knowledgeable and presented the information well." Tim Dawkins, Associate Manager Member Services, MESSA
"Workforce Management class and the Symposium gave us a wealth of knowledge that we will take back and start to work on." Clint Rosser, Manager of Installation and System Support, Karmak Technologies
"Thank you for inviting us and allowing us to share a little of our story. The whole week was a great, each of us took away something from the training and networking event. We look forward to attending Call Center Campus again." Matt Conant, Director Customer Experience, PLATO Learning