BenchmarkPortal has partnered with the world’s leading technology companies and solution providers to offer the highest level of services to our clients in the industry.
The Professional Association for Customer Engagement (PACE) is the only non-profit trade association dedicated exclusively to the advancement of companies that engage with customers via the contact center. We promote our members’ ability to provide outstanding customer service and sales solutions delivered via omni-channel communication including voice, email, chat, text and social media. We are passionate about growing businesses by improving the customer experience at the point of engagement.
Customers expect more from contact centers today, and legacy systems can’t keep up. Talkdesk CX Cloud™ is a new kind of cloud contact center – an end-to-end solution on a single platform, delivering everything you need to make customer experience your competitive advantage while optimizing operational efficiency and reducing cost.
Contacts Plus is BenchmarkPortal’s partner for the Arabic-speaking world. Based in Egypt and the UAE, Contacts Plus provides training, assessments and custom consulting to contact centers in a wide range of industries, including banking, insurance, travel & leisure, cable/broadbank/satellite, computer hardware and software, healthcare, consumer, catalog, pharmaceuticals and government entities.
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate ‘individual’ members have joined the association’s website ‘ContactCenterWorld.com’. We were established in 1999.
Primas is a contact center solutions and professional services company designing and implementing multi-platform data integrations and solutions for over 15 years. Their expertise leverages your existing legacy infrastructure and assists with new or migratory planning with a strong focus on CTI, IVR and speech application development.
MRC, based in Milan, Italy, specializes in call center consulting and lead generation. It’s CEO, Dr. Martino Ronchi, is a pioneer in the Italian call center industry and is the author of three books on customer contact management. Dr. Ronchi, along with BenchmarkPortal CEO Bruce Belfiore, holds a U.S. patent to Simbly, a symbolic language system with contact center applications.
Vocal Laboratories Inc. (Vocalabs) specializes in building effective customer feedback programs designed to measurably improve the customer experience.Vocalabs uses a combination of immediate live interviews, automated customer surveys, and panel research to collect customer feedback.