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Partners

BenchmarkPortal has partnered with the world’s leading technology companies and solution providers to offer the highest level of services to our clients in the industry.

Cisco Partnership with BenchmarkPortal

Cisco is a worldwide leader in networking that transforms how people connect, communicate and collaborate.

 

 


Symmetrics Patnership with BenchmarkPortalSymmetrics builds, implements and supports software solutions that solve the problem of reporting and analyzing data from any system or application found in your call center. Symmetrics has been doing it for over 15 years, and they do it for call centers all over the world, big and small.
 


Vocalabs Partnership with BenchmarkPortalVocal Laboratories Inc. (Vocalabs) specializes in building effective customer feedback programs designed to measurably improve the customer experience.Vocalabs uses a combination of immediate live interviews, automated customer surveys, and panel research to collect customer feedback tailored to each client's business goals. Their reporting tools serve the entire client organization, from executives to front-line customer service, and our unique expertise ensures ongoing improvement.


Interactive Intelligence Partners BenchmarkPortal

Interactive Intelligence Group Inc. is a global provider of contact center, unified communications, and business process automation software and services. The company's unified IP business communications solutions, which can be deployed on-premises or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities.


LiveLOOK Co-BrowsingLiveLOOK is an innovator in visual sharing and real-time online interaction. LiveLOOK’s products enable instant-launch, universally compatible Web collaboration via screen sharing. Companies incorporate LiveLOOK’s solutions into customer experience and online sales strategies in order to guide customers through resolution of service issues and completion of purchases.


Primas Partnership with BenchmarkPortalPrimas is a contact center solutions and professional services company designing and implementing multi-platform data integrations and solutions for over 15 years. Their expertise leverages your existing legacy infrastructure and assists with new or migratory planning with a strong focus on CTI, IVR and speech application development.
 


iTesa Partnership with BenchmarkPortalITESA works closely with clients to implement process and accountable measures, to evaluate & engage and improve customer experiences. Assessments, experiential, strategic and vision workshops, along with training, technology, voice and text analytics are some of the tools. Problem solvers, ITESA helps clients to gain efficiency and effectiveness throughout all of the touch points (web, chat, collaboration, voice and back office processing); to support sales, marketing, customer service, human resources, training, global sourcing, strategy and business services.


Building Zero Partnership with BenchmarkPortalThrough direct experience, the founders of Building Zero realized the power of employing work-at-home representatives and the positive results it can reap if deployed correctly. The network of U.S.-based Certified Customer Care Professionals is stay-at-home parents, retirees, military spouses, veterans and the disabled. These talented professionals are educated and trained to exceed your expectations. They are not only certified with Building Zero’s internal high standards, but they must also be certified to interact with your customers.


Contacts Plus Partnership with BenchmarkPortalThe dynamic toolkit solutions (people, technology and process) is tailored and customized to services and sales industries through all distribution channels (branches, outlets, showroom, contact center, etc). We will be your partner to provide you with all solutions whether your core business is a Banking, Cable/ Broadband/ Satellite, Computer hardware / software, Health Care, Insurance, Call Center, Outsourcing, Hotels, Airlines, Automobile, Government, Consumers Products, Catalog, Pharmaceuticals, etc.


CXM - Recording and Quality Monitoring, BenchmarkPortal PartnerCXM, develops recording and quality monitoring solutions for small to mid-size organizations. In addition to developing the CXM application, CXM  provides a full range of professional services that includes CTI integration to Avaya, Mitel, Cisco, Nortel and NEC PBX Switches, CXM installation, end user training, ongoing support, benchmarking and QM Consulting. While designed and priced for small to mid-size organizations, CXM products include a feature set comparable to applications utilized by the world’s largest call centers. The CXM application has been installed in many vertical markets, including healthcare, finance, insurance and government. CXM is located in Houston, Texas.

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"Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works."
Angela Ballantine, Director, Customer Care, ARAG GROUP

 

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