Where Contact Centers Leaders
Connect, Learn & LeadThe contact center industry is changing faster than ever. AI is reshaping customer experience, leadership is evolving, and today's challenges require more than benchmarks and best practices. They require real conversations with industry peers who are in the weeds with you.
Welcome to the BenchmarkPortal Community. Your hub for connection, conversation, and fresh prespectives from across the contact center industry.
A Community Built for Contact Center Professionals
This BenchmarkPortal community brings together contact center executives, leaders, and professionals for ongoing opportunities to share ideas, tackle challenges, learn from one another, and stay ahead of what’s next.
Real Conversation
Talk with peers who understand your world.
Fresh Prespectives
Great new ideas and practical insights.
Stronger Connections
Build your professional network.
A More Informed Future
Stay ahead of industry trends and changes.
What's Happening in the Community
Join our ongoing series and conversations designed for contact center leaders.
Women in Contact Leadership
A dedicated space for women leading, influencing, and shaping the future of the contact center industry.
Join us each week for candid conversations about leadership, career growth, confidence, change, AI, workplace challenges, and the realities of being a leader today.
This isn't a lecture. It's a conversation and your voice is part of it.
Virtual Executive Roundtable
A monthly gathering for contact center executives to step away from the day-to-day and talk about what's really happening inside their organizations.
Each roundtable tackles timely industry issues ranging from AI and automation to workforce challenges, customer experience, leadership, and operational performance.
Come with your questions, your experiences, and your perspective. Leave with new ideas and connections.
CallTalk™
The conversations don't stop when the virtual sessions end.
Call Talk brings you additional perspectives, insights, and conversations designed to keep you informed about the people, trends, ideas, and issues shaping the contact center world.
YouTube
The conversations don't stop when the virtual sessions end.
Call Talk brings you additional perspectives, insights, and conversations designed to keep you informed about the people, trends, ideas, and issues shaping the contact center world.
One Community.
More Ways to Connect.Whether you're looking for leadership inspiration, executive-level conversation, practical ideas, or simply a place to connect with people who understand the work you do, you belong here.
Join the conversation. Share your perspective. Build your network. Stay in the know.
Partner With Us
Want to put your brand in the conversation?Sponsorship opportunities are available across select BenchmarkPortal Community programs, including the Women in Contact Center Leadership series, Virtual Executive Roundtables, Call Talk, and Buzzworthy.
Connect your brand with an engaged audience of contact center leaders while supporting meaningful conversations, thought leadership, and community connection.
Interested in sponsorship?
Reach out to Valerie McSorley to request sponsorship details and learn more about available opportunities.