Center of Excellence Certification

Plans and Pricing

Achieve Validation & Recognition as a World Class Center

Virtual Certification

  • 41kpi Benchmark Survey/Report
  • Agent Satisfaction Survey
  • Customer Satisfaction Survey
  • Center of Excellence Award Package (Trophy, Banner, Plaque, President’s Letter)
  • Dedicated marketing support with press kit
  • Cross-Promotion through our wide-audience across social channels and on our website
  • 15% Discount to our training
  • 1 Free Seat to our annual Call Center Campus Symposium Event
  • Automatically Entered into our Top Contact Center Contest
  • 1 Year engagement, starting at kickoff call
  • Bi-Monthly phone calls with Auditor
  • 2 Day Deep Dive Onsite Assessment of 24 processes
  • Executive Review with detailed findings and recommendations
  • Roadmap to Success incorporating industry best-practices
  • Can re-submit data – no extra charge
        

What Our Customers Are Saying

Don’t just take it from us, let our customers do the talking!

“The certification process is well worth the time and effort. Our management staff learned a great deal through the process and are putting those lessons learned into everyday practice. Our call center staff was energized by earning the Center of Excellence Certification. We all take a great deal of pride in this accomplishment and are eager to keep improving our customer service experiences.”

Allied Solutions

“If you want to grow as a leader in the field of Call Centers or simply improve the performance of your Call Center BenchmarkPortal is the WAY to GO! In six years we have improved our performance, cost, and satisfaction. Basically…We Got Better!“ 

MAXIMUS GA Human Services – (Child Care and Parent Services)

“ZoomSupport really appreciated working with BenchmarkPortal – a team of professionals that really know what they are doing. We were pleased to find that BenchmarkPortal treats its clients at the highest level and with an individual approach. A special thanks for the flexibility and support that BenchmarkPortal has shown, which really helped us to accomplish the certification process within the shortest time frame. It has been a great journey!”

ZoomSupport

                  

Frequently Asked Questions

How is BenchmarkPortal's Call Center Certification Program different from CIAC or COPC?
The BenchmarkPortal Certification program is unique in many different ways:

  • Largest data base of call center metrics in the world
  • We combine 3 aspects to the certification process (Call Center Metrics, Customer Satisfaction, Agent Satisfaction) no other company can offer this
  • 1x per month consultation post assessment/ certification via conference call to discuss improvements, new initiatives, and outlining a plan to maintain best practice. This builds off our existing communication with the company through our Relationship Managers that will continually be available for support through the length of the certification program.
  • 1x per quarter database submissions. This will allow companies to continually benchmark their centers vs the industry to so they can see the improvements made since the assessment/ certification
If my center does not meet the needs for certification does BenchmarkPortal offer other programs for centers to improve?

Absolutely, we know the challenges that centers face and we have developed a Journey to Certification program for these centers. The Journey to Certification program includes a lot of the same steps as our Certification program and is done on a year to year basis. We work with your center over the course of a year through benchmarking exercises, consulting, a center assessment, and monthly consulting over the engagement. Through this program we have helped many Fortune 500 and not-for profit companies achieve best in class performance and maintain best practices.

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