BMP CONNEX TECHNOLOGY
Technology aligned tothe outcome it supports.
Our technology comes from the team that pioneered the first cloud-based Contact Center as a Service (CCaaS) platform. We have reimagined the Contact Center from the ground up to make it cleaner, simpler, easier to implement, and more complete.
The result is a modern, modular Contact Center platform built around what Contact Centers actually need, not technology for technology’s sake. The platform is supporting more than 1 million customer interactions per day; it delivers the scale, reliability, flexibility, and capabilities today’s Contact Centers demand while allowing organizations to invest in the technology that directly supports their desired business outcomes.
A complete contact center foundation.Built to work together.
Each capability supports a practical operating need. Together, they create a connected platform that can be configured around the outcomes your organization is working to achieve.
Modular Architecture
Voice, digital channels, AI, automation, and other capabilities as the business case develops.
BETTER TECHNOLOGY UTILIZATIONAPI-Based Integration
Connect CRM, WFM, knowledge, data, AI, and business applications already supporting the operation.
LOWER INTEGRATION COMPLEXITYUnified Omnichannel
Manage voice and digital interactions in one environment while preserving customer context.
LOWER CUSTOMER EFFORTPractical AI Without Token-Based Pricing
Use assistance, summaries, analytics, self-service, quality, coaching, and automation without unpredictable token-based usage charges.
LESS REPETITIVE WORKInteraction Intelligence
Turn conversations into actionable insight through speech-to-text, sentiment analysis, natural language processing, and conversational analytics.
BETTER INTERACTION VISIBILITYIntelligent Routing
Use skills, customer needs, priority, queues, and availability to reach the right resource faster.
BETTER FCR, FEWER TRANSFERSOutbound Dialing
Support proactive outreach and follow-up with outbound dialing workflows that keep contacts, conversations, and dispositions connected.
MORE PRODUCTIVE OUTREACHACD and IVR
Use queues, menus, skills, and self-service to route customers to the appropriate agent, team, workflow, or automated experience.
FASTER, MORE ACCURATE ROUTINGSecurity Measures
Align identity, access, data handling, privacy, and environment controls with the requirements of each deployment.
CONTROL ALIGNED TO THE ENVIRONMENT
BMP CONNEX
Technology built around whatyour operation needs to achieve.
Start with the performance outcomes that matter most, then explore the architecture, integrations, and intelligence that can support the path forward.
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