Call Center Training

Agent Training

This contact center agent training course is aimed squarely at front-line employees who interact with customers every day. This course provides the tools and techniques needed to succeed in developing your agents.

Our training offers comprehensive classes that can be presented on your site and customized to fit your needs. The program is designed to focus on improving the skills needed to add value to job performance and exceed customer expectations.

The class size is controlled to maximize the personal experience and impact. Classes are small enough for one-on-one interaction with the instructors, yet large enough to share experiences and encourage peer learning.

Call Center On-Site Agent Certification

Throughout the class, agents are shown that they are much more than just a body in a cubicle. They learn how to enhance their performance and understand why it is important to do so. By improving skills, agents can increase profits, enhance the value of the Contact Center and increase their personal value and loyalty to the company.

NEW Agent Certification Training

This course explores the many skills and tools needed to be a successful contact center agent.


  • For All Agents (Season Professionals or New Hires)
  • 7 Modules | ≈ 2.5-3 Hours

Agent Soft-Skills Training

Our on demand call center training provides a cost-effective way to optimize your training in your own call center or from the comfort of your own home.


  • For All Agents
    (New Hires or Experienced agents who need a refresher)
  • 5 Modules | ≈ 1-2 Hours
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