CallTalk Online Radio Show
Talk Radio Show For The Contact Center Community
A fun and informative on-line program for the customer service industry. Broadcast monthly, directly over the Internet to your desktop, CallTalk covers hot topics that impact today’s call center. CallTalk airs without the participation of vendors so that topics will be free from their influence and guided by the needs of its listeners. If you have a topic you would like us to cover, send it to CallTalk@BenchmarkPortal.com
Emerging Best Practices in Call Center Agent Screening: Success through Optimized Simulations
Air Date: Wednesday, April 19, 2017 – 10:00am
Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal
Guest Speaker: Joe LaTorre, Director of Innovation at Employment Technologies
Episode Number: 4
Joe LaTorre, Director of Innovation at Employment Technologies, will talk with host Bruce Belfiore about emerging practices that every contact center manager should know about. Focus will be on giving you take-aways that will make your recruiting and screening efforts more cost efficient as well as more successful in terms of hiring the right people for your center. Join us for this illuminating episode of CallTalk!
CallTalk™ is hosted by Bruce Belfiore, CEO and Senior Research Executive of BenchmarkPortal. He is a frequent speaker at industry events in the United States and abroad. Bruce is Chancellor of the College of Call Center Excellence, which provides certificated courses to call center professionals, and has taught the course “Call Center Management” at Purdue University. He is the author of the book Benchmarking At Its Best for Contact Centers and has written numerous research papers and best practices studies focused on contact center topics. He is a consultant to call centers in a wide variety of industries seeking to improve their results, and is noted for helping to calculate the financial impact of proposed changes.
CallTalk Show Archive
Emerging Best Practices in Call Center Agent Screening: Success through Optimized Simulations Joe LaTorre, Director of Innovation at Employment Technologies, will talk with host Bruce Belfiore about emerging practices that every contact center manager should know...
Americans with Disabilities: Positively Impacting Contact Centers Nationwide - CallTalk Radio Show Have you considered hiring disabled workers for your at-home or brick-and-mortar contact center operations? Bruce Belfiore interviews Michael Sanders on his efforts,...
Customer Experience: New Mind Meld Methodology - CallTalk Radio Show Air Date: Friday, February 17, 2017 - 10AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Mark Coudray, DScisive Season: 8, Episode Number: 2 Bruce...