CallTalk Online Radio Show

Talk Radio Show For The Contact Center Community

A fun and informative on-line program for the customer service industry.  Broadcast monthly, directly over the Internet to your desktop, CallTalk covers hot topics that impact today’s call center. CallTalk airs without the participation of vendors so that topics will be free from their influence and guided by the needs of its listeners. If you have a topic you would like us to cover, send it to

Latest Show

Team Huddle Boards: Enhance Communication & Maximize Efficiency Boost productivity and morale by communicating real time about the events at a daily team huddle. This can be implemented using three basic steps: Establish the routine, develop relationships and designate roles, and evolve over time.

 Air Date:   September 13, 2017 at 10am PT 
Host:  Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal
Guest Speaker: Debbie Frazier, Senior Consultant, BenchmarkPortal


CallTalk Host

CallTalk™ is hosted by Bruce Belfiore, CEO and Senior Research Executive of BenchmarkPortal. He is a frequent speaker at industry events in the United States and abroad. Bruce is Chancellor of the College of Call Center Excellence, which provides certificated courses to call center professionals, and has taught the course “Call Center Management” at Purdue University. He is the author of the book Benchmarking At Its Best for Contact Centers and has written numerous research papers and best practices studies focused on contact center topics. He is a consultant to call centers in a wide variety of industries seeking to improve their results, and is noted for helping to calculate the financial impact of proposed changes.

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