CallTalk Online Radio Show

Talk Radio Show For The Contact Center Community

A fun and informative on-line program for the customer service industry.  Broadcast monthly, directly over the Internet to your desktop, CallTalk covers hot topics that impact today’s call center. CallTalk airs without the participation of vendors so that topics will be free from their influence and guided by the needs of its listeners. If you have a topic you would like us to cover, send it to

Current Show

The Prize at the Intersection of Experience and Engagement: Customer Loyalty
Outbound and inbound centers need to create customer loyalty for their companies through customer experience and engagement. Industry leader Bob Kobek will share his ideas on best practices and technology that will help you win loyalty and measure results.

 Air Date:  February 14, 2018 at 10:00AM PT / 1:00PM ET
Host:  Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal
Guest Speaker: Bob Kobek, President of Mobius Partners and CustomerCount


CallTalk Host

CallTalk™ is hosted by Bruce Belfiore, CEO and Senior Research Executive of BenchmarkPortal. He is a frequent speaker at industry events in the United States and abroad. Bruce is Chancellor of the College of Call Center Excellence, which provides certificated courses to call center professionals, and has taught the course “Call Center Management” at Purdue University. He is the author of the book Benchmarking At Its Best for Contact Centers and has written numerous research papers and best practices studies focused on contact center topics. He is a consultant to call centers in a wide variety of industries seeking to improve their results, and is noted for helping to calculate the financial impact of proposed changes.
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