Learning Channel Plus

A: The Learning Channel Plus is a subscription-based service specifically designed for contact center professionals engaged in the training or coaching of contact center agents. It provides subscribers with access to over 30 educational videos and a User’s Guide, all designed for improving call center agent soft skills in a variety of subjects and topics.

A: The Learning Channel Plus offers a wide selection of instructional videos designed specifically for call center agents. Subscribers also receive access to a User’s Guide, which is designed to help you in getting the most out of your subscription. Each video is approximately 5 minutes long, covering topics that are commonly important to call center agents, such as:

• Active Listening
• Communication
• How to Handle Difficult Callers
• Tone of Voice
• Empathy
• How to Handle Stress
• And many more…

A: The Learning Channel Plus offers a variety of content suitable for call center agents of different age groups, skill levels, and experience levels. All videos are workplace friendly and designed for agent career development in a wide variety of areas. They can be used for group training of currently employed agents, onboarding (initial training) of new hires, as well as for individual coaching sessions.

A: Learning Channel Plus videos have been designed in approximately five-minute lengths, based upon the principles of microlearning, an educational strategy that breaks complex topics down into short-form, stand-alone units of study that can be viewed as many times as necessary, whenever, and wherever the learner has the need. Microlearning videos help Learning & Development teams employ agile training development, offering a wide array of topics. The quick run-times make it easy to view videos in training meetings, coaching sessions, or huddle groups, while also making it feasible to provide one-on-one agent online training, in even the busiest call center schedule.

A: The User’s Guide provides instructions on how to get the most from this training resource through group development of current agents, onboarding of new hires, or agent one-on-one coaching sessions. This guide also provides a framework for how to easily find and access the videos based upon their theme and content. This can be used as a guide in developing new training or coaching programs, or in enhancing existing programs.

A: Videos contained on the Learning Channel Plus are only available in English at this time.  However, we would be happy to talk with you about creating translated videos that meet your training and coaching needs.

A: After subscribing, you will receive an invoice for the annual subscription fee from BenchmarkPortal via email. Once the payment has been received you will receive a welcome letter via email with instructions and access to the content. To subscribe to the Learning Channel Plus, complete the information on the subscription page.

A: If a payment for renewal is not received by the end of the subscription year, your subscription will be cancelled. However, you can renew at any time by following the instructions provided in the renewal notice, or by contacting us at sales@benchmarkportal.com.

A: The Learning Channel Plus is paid in a one-time, up-front annual payment. We do not currently accept monthly billing arrangements.

A: No, there are no additional fees or charges for accessing the content on the Learning Channel Plus beyond the cost of the annual subscription.

A: You will receive a notice from BenchmarkPortal during your last month of subscription, notifying you of your subscription expiration date, and offering you a renewal at that time. You will not be auto-billed for a subscription renewal.

A: Yes, you can cancel your subscription to the Learning Channel Plus at any time. If you cancel during a subscription year, you will still have access to the service until the end of that subscription year.

A: You can cancel your subscription by emailing us at sales@benchmarkportal.com.

A: If a payment for renewal is not received by the end of the subscription year, your subscription will be cancelled. But you can renew at any time by following the instructions provided in the renewal notice, or by contacting us at sales@benchmarkportal.com.

A: Refunds or credits are not available once an annual subscription has been purchased.

A: Yes, multiple people can use the same subscription to access the content on the Learning Channel Plus. You will have unlimited use and access to the videos during the subscription year, so long as the users (viewers) are employees of the company or organization that purchased the subscription license. Sharing subscription access or content outside of the company or organization that holds the subscription license is not permitted.

A: After you subscribe to the Learning Channel Plus you will receive a welcome email that provides you with links to the User Guide and Resources page, and a link to the video content page. You must have an active subscription to access the content. Once on the video content page, simply click on the video of your choice to begin watching.

A: The Learning Channel Plus can be accessed through any web browser on a computer or on a mobile device for various platforms, such as iOS and Android.

A: The Learning Channel Plus is currently available in any country or region. It is best to check with your internet service provider and your Information Technology department to determine if it can be accessed by your center. If there are internet restrictions in place at your workplace or on employer provided devices, your technology personnel may need to grant access to the Learning Channel Plus website on those devices.

A: Videos are designed for viewing only on the Vimeo platform. Downloading or copying videos from the Learning Channel Plus is prohibited.  In certain circumstances, downloading to an LMS may be permitted, subject to signature of a custom license agreement which will include an additional fee.