Working Successfully with Generation Y Air Date: Wednesday, October 17, 2012 – 8AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Kevin Childs, Senior Partner with OneSource Consulting and acting Contact Center...
Training – How it Sets the Atmosphere in a Contact Center Air Date: Wednesday, September 19, 2012 – 8AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Fidel Ligsay, VP of Call Center Operations and Ezra Easley,...
Co-Browsing Technology for the Customer Air Date: Wednesday, August 15, 2012 – 8AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Dusty Stanford, Sales Director, LiveLOOK Season: 4, Episode Number: 1 Check out our...
The Meaning of Life…in the Call Center: Rethinking Agent Satisfaction Air Date: Wednesday, July 19, 2012 – 8AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Dr. Teresa Amabile, Harvard Business School Professor...
Assessing the Competitive Landscape for Market Expansions or Consolidations Air Date: Wednesday, June 13, 2012 – 8AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: James Trobaugh, Senior VP, CBRE Labor Analytics Group...
Social Media in the Call Center – Don’t Believe the Myths Air Date: Wednesday, May 16, 2012 – 8AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Dr Natalie Petouhoff, Social Media Business Strategist and...
Impact of Technology on Contact Center Performance Air Date: Wednesday, April 18, 2012 – 8AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: John Chatterley, Research Director & Senior Specialist Season: 3, Episode...
Agent Adherence: Managing FMLA in the Contact Center Air Date: Wednesday, January 15, 2014 – 10AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Tina Honkus, VP of MetLife’s Service Delivery Center Season: 3, Episode...
Live in Vegas – Call Center Campus: 20 ideas in 20 minutes Contact center experts discussion on caller satisfaction, agent satisfaction and “20 Best Practice Ideas in 20 Minutes.” Recorded live from Call Center Campus Air Date: Wednesday, January 18, 2012...
A BenchmarkPortal Christmas Special Air Date: Wednesday, December 14, 2011 – 8AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: BenchmarkPortal Contact Center Experts Season: 3, Episode Number: 4 Check out our CallTalk...
