The College of Call Center Excellence
Best Call Center Training In The Industry!
Improve the Performance of Your Customer Service Center – – and Your Career – – with BenchmarkPortal’s College of Call Center Excellence Training
Value and Experience
BenchmarkPortal aims to provide superior value for money by keeping overheads low and quality high. Our Green Business approach puts the focus on sustainability and savings that we pass on to our customers. BenchmarkPortal’s courses are led by the industry’s top-rated instructors, with over 150 years’ combined experience. We offer unsurpassed experience and teaching excellence at a price our competition cannot match.
Quality Based on Data and Research
As the source of advanced contact center research since 1995, the BenchmarkPortal team incorporates emerging best practices into the curriculum on a continuing basis. This separates our call center training from others and makes the experience especially exciting and informative. We use our unique and world-renown benchmarking methods in some of our courses. With assistance and insights from their instructor, they can identify those issues which they should address upon returning home.
Career Enhancement
The call center training programs from BenchmarkPortal will help you stand out from the crowd and gain recognition. Our graduates are regularly recognized for their creative improvements when they return to their places of work. Our training adds to your credibility as a manager and sets you apart from other professionals.
As the source of advanced contact center research since 1995, the BenchmarkPortal team incorporates emerging best practices into the curriculum on a continuing basis. This separates our call center training from others and makes the experience especially exciting and informative. We use our unique and world-renown benchmarking methods in some of our courses. With assistance and insights from their instructor, they can identify those issues which they should address upon returning home.
Community and Sharing
Classroom sizes are small. This helps facilitate sharing among participants and creates an atmosphere where everyone can learn from each other. The interaction with other call center professionals is an invaluable aspect of the BenchmarkPortal program.
Competitive Advantage
Benchmarking measures how well your organization is currently performing compared to your competitors and other top organizations across North America and worldwide. Identify the key KPI’s in your call center and learn how you can turn lagging performance indicators around to improve your company’s bottom line. Comparisons indicate competitive strengths and weaknesses and help to overcome typical barriers to change. You will be able to determine the cost of performance gaps by calculating the dollar value of poor performance. You will also be able to calculate ROIs through the skills you learn in our courses. Join us and learn how to create and maintain a true competitive advantage through your customer contact center.