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Learn How To Benchmark Your Call Center

Learn How To Benchmark Your Call Center "Start to Finish"If you are in charge of, or concerned about, the level of performance of your call center, then this is a must-attend workshop. You will learn how to do a performance gap analysis of your call center, complete with the size of each major gap and the cost of delivering poor service. Join us for this special benchmarking event and learn from peer group experiences to build your call center into a world-class profit center. At the completion of the workshop, you will receive a personalized certificate indicating that you qualify as a Call Center Benchmark Champion!

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"Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works."


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