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Delta Dental of Arkansas Earns Prestigious Center of Excellence Recognition From BenchmarkPortal For 2nd Consecutive Year

Purdue Research Park, West Lafayette, IN– June 2010 BenchmarkPortal today announced that Delta Dental of Arkansas has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry.

“The certification of Delta Dental of Arkansas is a direct result of its leadership’s commitment to balancing cost-effective service solutions with best-in-class service performance,” said Dr. Jon Anton of Purdue University's Center for Customer-Driven Quality. “It is an achievement of distinction.”

Call Centers achieve the Center of Excellence distinction based on a best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from the BenchmarkPortal in conjunction with the Center for Customer-Driven Quality at Purdue University.

Ed Choate, president and CEO of Delta Dental of Arkansas said, "This distinguished certification tells us we are achieving our goal of delivering world class customer service. It also validates the feedback we consistently receive from our subscriber satisfaction surveys that show an overwhelming majority of respondents pleased with their call center contact."

The certification is based on best-practice metrics drawn from the world's largest database of call center information. Centers that attain certification do so on the basis of objective, quantitative data, which is audited and validated by researchers from BenchmarkPortal and the Center for Customer-Driven Quality.

About BenchmarkPortal

BenchmarkPortal is the custodian of the Center for Customer-Driven Quality's database of contact center metrics, the largest in the world, founded in 1995 by Dr. Jon Anton at Purdue University. BenchmarkPortal is an industry leader in call center industry reports, call center training, and call center certification worldwide. BenchmarkPortal’s Web site can be found at:

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About Delta Dental of Arkansas Delta Dental has been writing group dental insurance since 1982 and currently serves more than 1,000 participating Arkansas dentists, 2,700 employer groups and more than 1.7 million lives. Delta Dental is the largest dental benefits provider in the state of Arkansas and is a member of Delta Dental Plans Association, a national network of independent not-for-profit dental service corporations specializing in providing dental benefits programs to 51 million Americans in more than 93,000 employee groups throughout the country. For more information about Delta Dental visit



Purdue Research Park

3000 Kent Avenue

West Lafayette, IN 47906

Direct 805-465-7201

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"Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works."


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