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PLATO Learning Earns Prestigious Center of Excellence Recognition from BenchmarkPortal

Center of Excellence recognition is one of the most prestigious awards in the service and support industry

April 12, 2011 BenchmarkPortal today announced that PLATO Learning has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality, founded at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the service and support industry. “PLATO Learning’s call center is proud to be recognized by BenchmarkPortal as a Center of Excellence,” said Vin Riera, chief executive officer for PLATO Learning. “Outstanding customer service is vital to any company’s success, and PLATO strives to provide the highest level of customer support in our industry. Receiving the Center of Excellence award is an honor for all of us, and we’re thankful to have such a dedicated call center team.” Call centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal in conjunction with the Center for Customer-Driven Quality.

About Center of Excellence Certification Call centers and their managers who wish to implement best practices and obtain world-class performance in their industry have a unique opportunity to certify their call centers. Our rigorous certification process has the advantage of referencing all performance goals to our best practice database of thousands of call centers. Thus, call centers will be held to performance levels that will improve their competitive position, not just force them to adhere to an arbitrary standard. Please follow the link to discover what the four steps to certification are and how they will improve your center’s performance.

About BenchmarkPortal BenchmarkPortal is the custodian of the Center for Customer-Driven Quality’s database of contact center metrics, the largest in the world, founded in 1995 by Dr. Jon Anton at Purdue University. BenchmarkPortal is an industry leader in call center benchmarking, call center training and call center certification worldwide. To learn more about BenchmarkPortal, visit or visit them on Facebook, LinkedIn, YouTube and Twitter. A

bout PLATO Learning, Inc. PLATO Learning is a leading provider of high-value, comprehensive education technology solutions with a focus on learner achievement leading to academic and career success. With more than 50 years of experience driving significant advances in the industry, PLATO offers a wide variety of innovative solutions spanning a multitude of program areas to facilitate 21st century teaching and learning. For more information on PLATO Learning, visit or call 1.800.44.PLATO.

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"Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works."


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