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41 KPI Multichannel Benchmarking Survey - In-Depth RealityCheck

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This 41-KPI in-depth survey will provide your organization with a much deeper dive into the current state of your contact center. This is the same highly regarded survey that has been used with clients in our Certification and Assessment programs. Once we receive the information, we will verify the data and set up an in-depth benchmarking presentation with a Certified Contact Center Expert! After the presentation you will receive a copy of the 41- KPI report and the benchmarking analysis presentation to share internally with your organization.

This benchmarking survey comes with the following:

  • 41-KPI In-Depth Benchmarking Survey Report
  • 60-min. analysis with a BMP expert
  • A copy of the analysis PowerPoint presentation

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Please allow 90 days for any new 18 and 41-KPI Reporting. This time is required to update the database and reporting tools, to accurately measure the new channels. You will receive a standard 22KPI Inbound Call Benchmarking Report, that will show your inbound call metrics benchmarked against the industry.

We appreciate your patience in this matter. 


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"Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works."


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