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Top 100 Call Center Contest

Top 100 Call Center Contest

The 2016 “Top 100” Contest is Now Closed.

Stay Tuned For The Official Announcement for the 2017 Contest.

The “Top 100” Call Center Contest is internationally recognized as the premier call center contest. Based on actual performance metrics, benchmarked against the world's largest database, this competition is unique and attracts a broad range of participants, from small centers to very large, multi-site operations - - and everything in between.

How and When We Determine The Winners:
In order to win, your call center must be an inbound call center located in the United States or Canada. All Key Performance Indicators will be cross-checked by our automated quality control system and will also be reviewed and approved by a Certified Call Center Expert. The winners will be the centers with the highest statistical values for efficiency (cost containment) and effectiveness (quality of service), as computed by BenchmarkPortal's expert formula.

“Top 100” Awards will be communicated to all centers whose metrics place them in the award category. In addition, special first place monetary awards will be given for the following five categories:

  • Large Centers: 250+ agents
  • Medium Centers: 100 to 249 agents
  • Small Centers: 5 to 99 agents
  • Inbound Sales Centers
  • Most Improved Call Center (Participation in last year's contest is required to be eligible.)

Five First Place Awards: $800 will be awarded to fund a celebratory event at each of the first place winners of the 5 categories indicated above. First place winners will be given one complimentary ticket to attend our Call Center Campus Symposium held in New Orleans, April 20-22, 2016. (lodging not included.)

Award Ceremony: All “Top 100” achievers will have the opportunity to receive a certificate at our annual Call Center Campus Symposium awards ceremony, held in New Orleans, April 20-22, 2016. All “Top 100” achievers will receive a special discount to attend this event.

Trophies/Certificates/Seals: All “Top 100” achievers will be able to purchase trophies & certificates. Awardees may use the "Top 100" seal on Websites, email signatures, social media, press releases, advertisements, etc.

Close Date: The 2016 “Top 100” Call Center contest will close on January 31, 2016. Any entry submitted after January 31, 2016 may not be considered for the 2016 contest.

Announcement of Results: If your center placed in the “Top 100” contest, your center will be notified by email in February 2016 to the email address that was submitted when inputting data entry.

Eligibility Requirement: In order to ensure the credibility of submitted data and maintain the integrity of our database, BenchmarkPortal requires that all questions must be answered completely and supported by relevant documentation, if requested. Selected questions (*Identified with an asterisk* in the questionnaire) must be answered or the entry will be excluded from the contest. These requirements are necessary to ensure that all participants will be measured equally and fairly. Entries with required information that is missing, incomplete and or unverifiable will be excluded from participation..

BenchmarkPortal Only Publishes The 5 Category Winners. BenchmarkPortal does not publish or otherwise disclose specific rankings for all participants to avoid improper use for competitive purposes. BenchmarkPortal does not provide or sell a full list of the “Top 100” winners. We are mindful of legal issues related to the use of company names.

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"Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works."
ARAG GROUP

 

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