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Top 100 Call Center Contest

Top 100 Call Center Contest, Call Center Benchmarking

Congratulations To The 2015 Top 100 Call Center Contest Winners!

Recipients of the Top 100 Award have demonstrated, on a very objective basis, that they provide superior service and financial performance as compared with our database overall. BenchmarkPortal salutes the winners – they are leaders in the call center industry.

The Highest Ranking Centers In The Large Center (251+ agents) Category Are:

  1. Global Contact Services - GCS
  2. Synchrony Financial
  3. Florida Power and Light Company

The Highest Ranking Centers In The Medium-Size Center (51 to 250 agents) Category Are:

  1. Delta Dental of Michigan
  2. Maximus CST (Customer Service Team)
  3. Xerox E-ZPass NY Service Center

The Highest Ranking Centers In The Small-Size Center (5 to 50 agents) Category Are:

  1. Lockheed Martin
  2. Maximus-Georgia Families
  3. Siemens Building Technologies

The Highest Ranking Centers In The Inbound Sales Center Category Are:

  1. Guidewell Connect
  2. Waterstone Group, LLC
  3. BCBS-MA

Most Improved Call Center (Participation in last year's contest is required to be eligible for this award.)

  • Roche Diagnostics Canada

View Past Top 100 Contest Winners...


2016 Contest Details Will Be Announced At A Later Date...Please Sign Up For Our Email Newsletters So That You Are Notified Once We Make The Announcement.

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"Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works."
ARAG GROUP

 

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