Contact Center Certification
Prove Your Contact Center Performs at a World-Class LevelPinpoint Strengths & Weaknesses
Learn Best-Practices Solutions
Achieve Validation & Recognition
What is Contact Center Certification?
Contact Center Certification is an independent evaluation of a contact center's operational performance using industry benchmarks, performance metrics, and customer and agent satisfaction data.
The BenchmarkPortal Difference
Decades of Contact Center Benchmarking Expertise
BenchmarkPortal specializes in contact center benchmarking, certification, training and performance improvement.
Our certification methodology combines:
Performance Metrics
Industry Benchmarking
Balanced Scorecards
Customer Satisfaction
Agent Satisfaction
Expert Analysis
The result is more than recognition.
It's a clearer picture of how your contact center really performs.
What Certified Centers Say
“The certification process is well worth the time and effort. Our management staff learned a great deal through the process and are putting those lessons learned into everyday practice. Our call center staff was energized by earning the Center of Excellence Certification. We all take a great deal of pride in this accomplishment and are eager to keep improving our customer service experiences.”
Certified Center of Excellence Certification and Assessments Testimonials
“If you want to grow as a leader in the field of Call Centers or simply improve the performance of your Call Center BenchmarkPortal is the WAY to GO! In six years we have improved our performance, cost, and satisfaction. Basically…We Got Better!“ MAXIMUS GA Human Services – (Child Care and Parent Services)
“Benchmark Portal provided us with invaluable insights on our Customer Service Center operations for the past years. The depth of expertise of the auditors and the variety of metrics used make it a worthwhile investment! ”
Cedric Bourgoin – CEO, Egis Projects Canada
“The Center of Excellence Program is more than just winning an award. It is a process designed to highlight gaps and opportunities within the Service and Support area of the company, much like a blueprint for success. Adding value to our support partnerships and raising the level of customer satisfaction, that is ultimately what the program is about.” Brian Wrage, Director, Technical Support & Technology Systems, Canon USA, Inc. Agent