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Call Center News/Resources

BenchmarkPortal Store

View the below products that our Call Center Store has to offer:

Call Center Industry Reports -12 KPI
Call Center Industry Reports -  22 KPI
Call Center Worldwide Industry Reports
Call Center Books
One Minute Survey Reports
Call Center White Papers
Call Center Training Courses

Call Center News & Press Releases

Find out all the latest information on BenchmarkPortal events, certifications and more in our news & press release section.

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CallTalk Online Radio Show

A fun and exciting on-line program for education and learning, for the customer service industry. Once a month, broadcast directly over the Internet to your desktop, covers informative and educational topics impacting the call center and customer service today.

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Call Center Videos

BenchmarkPortal has put together a library of call center videos for you to become more familiar with our products. Watch videos about our Call Center Certification of Excellence program to student testimonials from our College of Call Center Excellence Certification Training Courses.

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Upcoming Events

Find local events in your town or across the country. Your guide to information about relevant scheduled events, meetings, conferences, seminars, symposia and workshops.

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Testimonials

Please review this collection of our client testimonials. They represent only a few of our many satisfied clients. We hope that these insights into our wonderful experiences with our customers will help make your decision a little easier when choosing to improve your call center!

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Press Kit

The BenchmarkPortal Press Kit is designed to help call centers and journalists research our company for background information to write press releases or follow-up stories.

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FAQ

Here are some of the most frequently asked questions that we receive for BenchmarkPortal and The College of Call Center Excellence. If you have a question that's not answered here, please contact us.

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Newsletter Signup

"The certification process is well worth the time and effort. Our management staff learned a great deal through the process and are putting those lessons learned into everyday practice. Our call center staff was energized by earning the Center of Excellence Certification. We all take a great deal of pride in this accomplishment and are eager to keep improving our customer service experiences."
John Harcourt, 2nd VP Client Servicing and Operations, Allied Solutions

Customer Assistance

Contact us to know how BenchmarkPortal can make a difference in your business.

Online Contact Form
1-800-214-8929 Ext. 1
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iBenchmark Automated Benchmarking Solution That Promises Positive ROI

CallTallk Online Radio Show

Topic: Agent Adherence: Managing FMLA in the Contact Center
Is your employee taking advantage of your medical leave policy or the Family Medical Leave Act?
Speakers: Bruce Belfiore, CEO of BenchmarkPortal & Guest Speaker: Tina Honkus, VP of MetLife
Date: Wed. Feb. 15, 2012
10am PT / 1pm ET
30-45 Minute Broadcast

CallTalk Radio