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View the below products that our Call Center Store has to offer:

Call Center Industry Reports -12 KPI
Call Center Industry Reports -  22 KPI
Call Center Worldwide Industry Reports
Call Center Books
One Minute Survey Reports
Call Center White Papers
Call Center Training Courses

Call Center News & Press Releases

Find out all the latest information on BenchmarkPortal events, certifications and more in our news & press release section.

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CallTalk Online Radio Show

A fun and exciting on-line program for education and learning, for the customer service industry. Once a month, broadcast directly over the Internet to your desktop, covers informative and educational topics impacting the call center and customer service today.

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Call Center Videos

BenchmarkPortal has put together a library of call center videos for you to become more familiar with our products. Watch videos about our Call Center Certification of Excellence program to student testimonials from our College of Call Center Excellence Certification Training Courses.

View our Call Center Videos

Upcoming Events

Find local events in your town or across the country. Your guide to information about relevant scheduled events, meetings, conferences, seminars, symposia and workshops.

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Testimonials

Please review this collection of our client testimonials. They represent only a few of our many satisfied clients. We hope that these insights into our wonderful experiences with our customers will help make your decision a little easier when choosing to improve your call center!

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Press Kit

The BenchmarkPortal Press Kit is designed to help call centers and journalists research our company for background information to write press releases or follow-up stories.

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FAQ

Here are some of the most frequently asked questions that we receive for BenchmarkPortal and The College of Call Center Excellence. If you have a question that's not answered here, please contact us.

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College of Call Center Excellence Alumni

BenchmarkPortal provides dates of attendance and completed certifications to employers. We can also alumni with providing a letter of course completion. 

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"Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works."
Angela Ballantine, Director, Customer Care, ARAG GROUP

CallTallk Online Radio Show

Topic: Adding Sales to Your Customer Service Culture: How You Can Start Paying For Your Center in Three Months

Transitioning your call center from a typical “customer service” environment to a “sales” environment can be a challenging, however, in today’s competitive environment, it is critical to have everyone in your organization focused on upselling or cross selling products/services. My topic of adding sales to your customer service culture will provide you with strategies for making this transition and ensuring your call center is a revenue generator for your company. These strategies allowed our call center to begin to pay for our own operating expenses within three months, improved the morale of the employees and providing more opportunities for all center personnel.
Host: Bruce Belfiore, CEO, Dee Buell, Senior Consultant, BenchmarkPortal and Susan Wolski, TXU Energy
Date: Wed. June 12, 2013
10am PT/1pm ET