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The SOURCE for Contact Centers

The College of Call Center Excellence

Live Online Call Center Training Courses

Call Center Online Training Courses

Live Online Training Courses

Our live online call center training provides a cost-effective way to learn from the convenience and comfort of your call center or home. Our online courses provide you with practical ways to successfully elevate your contact center to new levels of excellence. The benefits of live, online call center training are:

  • Class size allows personal interaction with the instructors and other attendees
  • Save on employee travel cost
  • Minimize time away from work

BenchmarkPortal offers one of the most highly regarded Certification programs in the country, led by the industry's top-rated instructors, with over 150 years combined experience. These courses will equip you with the skill set you need to improve your center's performance. You will be able to return to your business and drive effective change for your contact center and use best practice methods validated by BenchmarkPortal.

Our experienced certified instructors make the difference. For call center professionals looking to enhance their skills and insights on a wide range of subjects, there is no better program. The call center training courses are designed to let you customize the learning experience by focusing on specific areas of interest. All courses cover the key challenges you need to successfully elevate your contact center to new levels of excellence.

Call Center Workforce Management Certification Training - Jul 23 - 25, 2014


  • Date: Jul 23 - 25, 2014
  • Location:

    Live Online - Via Web Meeting
    3-Days, 2-Hours each day
    During your time zone listed below
    11am - 1pm PT
    12pm - 2pm MT
    1pm - 3pm CT
    2pm - 4pm ET

More Info
Call Center Quality Assurance Certification Training - Aug 27 - 29, 2014


  • Date: Aug 27 - 29, 2014
  • Location:

    Live Online - Via Web Meeting
    3-Days, 2 1/2-Hours Each Day
    During your time zone listed below
    11am - 1:30pm PT
    12pm - 2:30pm MT
    1pm - 3:30pm CT
    2pm - 4:30pm ET

More Info

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"Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works."
Angela Ballantine, Director, Customer Care, ARAG GROUP