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About BenchmarkPortal

BenchmarkPortal is a leading company in Call Center Benchmarking, Call Center Training, and Call Center Consulting. Since its beginnings in 1995 under Dr. Jon Anton of Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world's largest call center metrics database in conjunction with the Center for Customer Driven Quality (Purdue Research Park, Purdue University).

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BenchmarkPortal Team

The BenchmarkPortal team is a dynamic group of individuals from across the United States. Each individual brings diverse, complementary skills and experience to the BenchmarkPortal team.

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BenchmarkPortal Partners

BenchmarkPortal has partnered with the world’s leading technology companies and solution providers to offer the highest level of services to our clients in the industry.

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Career Opportunities

BenchmarkPortal is always looking for intelligent and self-motivated people for all levels in our company. We provide an exciting work environment and a variety of opportunities for professional as well as personal growth.

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"Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works."
Angela Ballantine, Director, Customer Care, ARAG GROUP

 

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