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Careers

BenchmarkPortal is always looking for intelligent and self-motivated people for all levels in our company. We provide an exciting work environment and a variety of opportunities for professional as well as personal growth.

Did you know BenchmarkPortal...

  • Has been collecting contact center data since 1995
  • Was awarded US patent # 6877034
  • Manages the largest call center performance database in the world
  • Has thousands of members in our community
  • Is the leading consulting company in call center certification, assessments, benchmarking, training and industry reports
  • Is a virtual company, you can work from anywhere in the country

Why BenchmarkPortal?

  • Deep subject matter expertise
  • Broad experience
  • Best practices research
  • Management tools for transparency and tracking
  • Vendor agnostic–recommend the best for the client
  • Exceptional staffing

What are you looking for in a career?

  • Exciting opportunities
  • Personal and career growth
  • Friendly and supportive work environment
  • Stability
  • Flexibility

Employment Opportunities

BenchmarkPortal is always looking for intelligent and self-motivated people for all levels in our company. We provide an exciting work environment and a variety of opportunities for professional as well as personal growth. For employment consideration, please send your resume and a cover letter to BenchmarkPortal@BenchmarkPortal.com.

Positions Available:

We do not currently have any open positions.

Internship Opportunities:

  • Research
  • Marketing
  • Sales Admin

If you are a current college student and would like to gain experience and/ or credit we are currently accepting resumes. For internship consideration, please send your resume and a cover letter to BenchmarkPortal@BenchmarkPortal.com.

 

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"Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works."
Angela Ballantine, Director, Customer Care, ARAG GROUP

CallTallk Online Radio Show

Topic: Adding Sales to Your Customer Service Culture: How You Can Start Paying For Your Center in Three Months

Transitioning your call center from a typical “customer service” environment to a “sales” environment can be a challenging, however, in today’s competitive environment, it is critical to have everyone in your organization focused on upselling or cross selling products/services. My topic of adding sales to your customer service culture will provide you with strategies for making this transition and ensuring your call center is a revenue generator for your company. These strategies allowed our call center to begin to pay for our own operating expenses within three months, improved the morale of the employees and providing more opportunities for all center personnel.
Host: Bruce Belfiore, CEO, Dee Buell, Senior Consultant, BenchmarkPortal and Susan Wolski, TXU Energy
Date: Wed. June 12, 2013
10am PT/1pm ET