For Sales and Information Call: 1-800-214-8929
The SOURCE for Contact Centers

Company Directory

Our Departments:


Sales Team - Relationship Managers

Brian Carrington
Phone: 800.214.8929 Ext. 13
Brian@BenchmarkPortal.com

Saraya Coufal
Phone: 800.214.8929 Ext. 14
Saraya@BenchmarkPortal.com

JR Hardenburgh
Phone: 800.214.8929 Ext. 18
JRHardenburgh@benchmarkportal.com

 

Research & Consulting

Bruce Belfiore
Phone: 805.331.6336
BruceBelfiore@BenchmarkPortal.com

Accounting

Laura Jordan
Phone: 800.214.8929 Ext. 5
Accounting@BenchmarkPortal.com

Account Manager & Survey Expert

Eva Grossman
Phone: 800.214.8929 Ext. 25
EvaGrossman@benchmarkportal.com

Director of IT

Jeff Grossman
Phone: 800.214.8929 Ext. 15
JeffGrossman@benchmarkportal.com


Benchmarking

John Chatterley
Phone 800.214.8929 Ext. 19
JohnChatterley@BenchmarkPortal.com

David Raia
Phone: 800-214-8929 Ext. 27
DavidRaia@BenchmarkPortal.com

Marketing & The College of Call Center Excellence

Crystal Robertson
Phone: 800.214.8929 Ext. 11
Crystal@BenchmarkPortal.com


Call Center Certified Auditors & Training Instructors

Dayne Petersen
Phone: 800.214.8929 Ext. 20
DaynePetersen@BenchmarkPortal.com

Jose Perez
Phone: 800.214.8929 Ext. 22
JPerez@BenchmarkPortal.com

Dee Buell
Phone: 800.214.8929 Ext. 24
DeeBuell@BenchmarkPortal.com

David Raia
Phone: 800-214-8929 Ext. 27
DavidRaia@BenchmarkPortal.com

Susan McDonald Osborn
Phone: 703-862-6195
SusanOsborn@BenchmarkPortal.com

Amy Novak
Phone: 805.465.6372
AmyNovak@BenchmarkPortal.com

 

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"Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works."
ARAG GROUP