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Company Directory

Our Departments:

Sales Team - Relationship Managers

Kasey Feiten
Phone: 800.214.8929 Ext. 16
KaseyFeiten@BenchmarkPortal.com

Brian Carrington
Phone: 800.214.8929 Ext. 13
Brian@BenchmarkPortal.com

Saraya Coufal
Phone: 800.214.8929 Ext. 14
Saraya@BenchmarkPortal.com

Jeff Robertson
Phone: 800.214.8929 Ext. 12
JeffRobertson@BenchmarkPortal.com

Research & Consulting

Bruce Belfiore
Phone: 805.331.6336
BruceBelfiore@BenchmarkPortal.com

Partnerships

Jeff Robertson
Phone: 800.214.8929 Ext. 12
JeffRobertson@BenchmarkPortal.com

Accounting

Eva Grossman & Laura Jordan
Phone: 800.214.8929 Ext. 5
Accounting@BenchmarkPortal.com

Sales & Marketing

Jeff Robertson
Phone: 800.214.8929 Ext. 12
JeffRobertson@BenchmarkPortal.com
 

Benchmarking

John Chatterley
Phone 800.214.8929 Ext. 19
JohnChatterley@BenchmarkPortal.com

David Raia
Phone: 800-214-8929 Ext. 27
DavidRaia@BenchmarkPortal.com

Education & Training
College of Call Center Excellence

Crystal Kay
Phone: 800.214.8929 Ext. 3
Crystal@BenchmarkPortal.com

Call Center Certified Auditors & Training Instructors

Dayne Petersen
Phone: 800.214.8929 Ext. 20
DaynePetersen@BenchmarkPortal.com

Jose Perez
Phone: 800.214.8929 Ext. 22
JPerez@BenchmarkPortal.com

Dru Phelps
Phone: 800.214.8929 Ext. 21
DruPhelps@BenchmarkPortal.com

Dee Buell
Phone: 800.214.8929 Ext. 24
DeeBuell@BenchmarkPortal.com

David Raia
Phone: 800-214-8929 Ext. 27
DavidRaia@BenchmarkPortal.com

Susan McDonald Osborn
Phone: 703-862-6195
SusanOsborn@BenchmarkPortal.com
Greg Van Zandt
Phone: 630-460-5859
GregVanZandt@BenchmarkPortal.com		  

 

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"Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works."
Angela Ballantine, Director, Customer Care, ARAG GROUP