For Sales and Information Call: 1-800-214-8929
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Company Directory

Our Departments:

Sales Team - Relationship Managers

Brian Carrington
Phone: 800.214.8929 Ext. 13

Saraya Coufal
Phone: 800.214.8929 Ext. 14

JR Hardenburgh
Phone: 800.214.8929 Ext. 18


Research & Consulting

Bruce Belfiore
Phone: 805.331.6336


Laura Jordan
Phone: 800.214.8929 Ext. 5

Account Manager & Survey Expert

Eva Grossman
Phone: 800.214.8929 Ext. 25

Director of IT

Jeff Grossman
Phone: 800.214.8929 Ext. 15


John Chatterley
Phone 800.214.8929 Ext. 19

David Raia
Phone: 800-214-8929 Ext. 27

Marketing & The College of Call Center Excellence

Crystal Robertson
Phone: 800.214.8929 Ext. 11

Call Center Certified Auditors & Training Instructors

Dayne Petersen
Phone: 800.214.8929 Ext. 20

Jose Perez
Phone: 800.214.8929 Ext. 22

Dee Buell
Phone: 800.214.8929 Ext. 24

David Raia
Phone: 800-214-8929 Ext. 27

Susan McDonald Osborn
Phone: 703-862-6195

Amy Novak
Phone: 805.465.6372


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"Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works."