Benchmarking Made Easy
iBenchmark™ is a patented, automated benchmarking product that takes customer data directly from TalkDesk’s system and creates benchmark reports for your contact center.
Product Features
iBenchmark makes benchmarking easy.
iBenchmark is an automated process of comparing a contact center’s performance against its industry vertical by directly connecting and gathering data from TalkDesk’s clients. iBenchmark subscribers will benefit from expert analysis of their contact center’s KPIs, allowing them to make optimal, fact-based decisions regarding capital investment, personnel, procedures, get recommendations on how to improve their contact center’s performance.
TalkDesk Integration
Integration with TalkDesk ensures a seamless experience and data privacy
World Class Database
BenchmarkPortal owns and curates the largest contact center KPIs database in the world
Ease of Use
iBenchmark has been configured for easy deployment and is even easier to use
Timely Reports
Monthly Reports are available to PRO+ Subscribers
In-depth Analysis
Expert analysis of reported KPIs available based on all subscription types
Relevant KPIs
Our database covers over 40 industries, ensuring that you are compared with your peers
THE VALUE OF BENCHMARKING
“
The Center of Excellence Program is more than just winning an award.
It is a process designed to highlight gaps and opportunities within the Service and Support area of the company, much like a blueprint for success.
Adding value to our support partnerships and raising the level of customer satisfaction, that is ultimately what the program is about.”
Brian Wrage, Director
Technical Support & Technology Systems
Canon USA, Inc
FAQ
What are the differences between the three iBenchmark offerings?
iBenchmark comes in three versions. iBenchmark Intro, iBenchmark Pro, and iBenchmark Pro Plus
iBenchmark Intro
Once A Year- 5 Efficiency Metrics
- 5 Effectiveness Metrics
- One Readout/Analysis of KPIs with BenchmarkPortal’s Senior Consultants
- Social Media Metrics
- Chat Support Metrics
- Email Support Metrics
- Monthly iBenchmark Reports
- Monthly KPI Trends Report
- Access to KPI Initiatives Sandbox
- Access to Gap Cost Calculator
iBenchmark Pro
Standalone Report- 10 Efficiency Metrics
- 10 Effectiveness Metrics
- Social Media Metrics
- Chat Support Metrics
- Email Support Metrics
- One Readout/Analysis of KPIs with BenchmarkPortal’s Senior Consultants
- Monthly iBenchmark Reports
- Monthly KPI Trends Report
- Access to KPI Initiatives Sandbox
- Access to Gap Cost Calculator
iBenchmark Pro Plus
Monthly Engagement- 10 Efficiency Metrics
- 10 Effectiveness Metrics
- Social Media Metrics
- Chat Support Metrics
- Email Support Metrics
- Quarterly Readout/Analysis of KPIs with BenchmarkPortal’s Senior Consultants
- Monthly iBenchmark Reports
- Monthly KPI Trends Report
- Access to KPI Initiatives Sandbox
- Access to Gap Cost Calculator