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Partnership Includes

Discounts on Certification Courses for SOCAP Members
Use Promo Code: SOCAP at checkout

Certification Course List Price Discounted Price
Management Certification (in person, live online) $2,495 $2,246
Quality Assurance (on demand) $995 $895.50
Coaching for Performance (on demand)  $995 $895.50
Workforce Management (on demand) $995 $895.50
Supervisor (on demand) $995 $895.50
Agent Certification (on demand) $349  $314
Agent Soft Skills (on demand) $249 $224
Learning Channel Plus (30+ agent soft skills micro-learning videos) $995/yr $895.50

Does not reflect any on going sales or promotions.

Manager Certification Courses

Coaching for Performance / Quality Assurance / Workforce Management

About Learning Channel Plus

Some of the videos
How To Greet Callers
How To Survive And Thrive In A Contact Center
How To Handle Foreign Accents
Why Metrics Matter For Contact Center Agents
Do And Don’t Phrases For Contact Center Agents
How To Use The Right Tone Of Voice
How To Ask Probing Questions
How To Become A Rockstar Call Center Agent
Work-At-Home Stress
Active Listening Exercises
Managing Silent Gaps In Calls
Why Customer Service Agents Are Heroes
10 Tips For New Customer Service Agents
How To Make Callers Feel Important
Controlling Talkative Callers
Mirroring Callers To Build Rapport
How To Build Rapport
5 Common Mistakes Agents Make & How To Avoid Them
How To Get The Most From Coaching Sessions
How To Greet Callers
How To Survive And Thrive In A Contact Center
How To Handle Foreign Accents
Why Metrics Matter For Contact Center Agents
Do And Don’t Phrases For Contact Center Agents
How To Use The Right Tone Of Voice		 How To Ask Probing Questions
How To Become A Rockstar Call Center Agent
Work-At-Home Stress
Active Listening Exercises
Managing Silent Gaps In Calls
Why Customer Service Agents Are Heroes
10 Tips For New Customer Service Agents
How To Make Callers Feel Important
Controlling Talkative Callers
Mirroring Callers To Build Rapport
How To Build Rapport
5 Common Mistakes Agents Make & How To Avoid Them
How To Get The Most From Coaching Sessions
How To Handle Stress
How To Put Callers On Hold
How To Say No The Right Way
How To Be A Great Team Player
Effective Questioning
8 Steps To Improving Active Listening
Tone Of Voice
Handling Angry Callers
5 Tips For Expressing Empathy Over The Phone
7 Tips For Effective Communication
And more…
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