The purpose of Call Center Campus Week is to provide attendees with the tools they need to get on the fast track to upgrade customer service and drive the performance of their call centers to the top.

This annual, one-of-a-kind event presents five days of learning, sharing, networking, and problem-solving for contact center managers and supervisors. Attendees will be presented with opportunities to bolster their management and leadership skills, gain new insights into the business, get a handle on what makes things happen in the contact center industry, and acquire a sense of what is coming down the pike in the way of technological change and emerging trends in delivering superb omnichannel customer experiences.

The week kicks off with a two-day Symposium at which thought-provoking, speakers will cover a wide range of issues and latest best practices. The Breakout Learning Sessions feature interactive discussions among small groups. These sessions are designed to inspire innovative thinking and engage participants in exploring strategies for advancing the call center industry.

The last three days of Call Center Campus Week, BenchmarkPortal’s premier instructional team will conduct several workshops, which provide coursework in specific aspects of the call center industry in a classroom-type setting. 

Meet and network with other attendees and the BenchmarkPortal team in a relaxed, social setting. Mixed drinks, wine, beer, and snacks are included! BenchmarkPortal will recognize centers that have placed in our Top Contact Centers Contest, as well as centers that have achieved Center of Excellence status.

Special Keynote and Book Signing by Barry Maher

Special Keynote and Book Signing by Barry Maher

Barry Maher, acclaimed speaker and author of Filling the Glass.  “A Powerful manual for … leadership … communication … and customer service.” Today’s Librarian  named it one of the seven essential popular business books.

Symposium & Courses

Symposium | Breakout Learning Sessions

October 8-9, 2018

  • Industry-Leading Speakers
  • Hands-On Learning Environment
  • Obtain New Skills
  • Reflect Critically
  • Learn From Other Individuals & Organizations
  • Raise Best Practice Skills to New Levels
  • Breakout Sessions & Roundtables: Interactive discussions among small groups designed to inspire innovative thinking and engage participants in exploring strategies for advancing the call center industry.

Courses

October 10-12, 2018

  • Call Center Management, Quality Assurance, Workforce Management and Coaching for Performance courses will equip you with the skill set that you need to improve your center’s performance. The Management workshop takes place Wednesday through Friday.   The Quality Assurance, Workforce Management, and Coaching workshops take place Wednesday and Thursday. Registration for any of the courses includes access to all events that occur during the week. All courses include the Symposium!

Welcome Social | Networking Reception | Networking Breaks

  • Social Meet-up, Networking & Awards Ceremony
    Meet and network with other attendees and the BenchmarkPortal team in a relaxed, social setting. Mixed drinks, wine, beer and snacks are included! BenchmarkPortal will recognize centers that have placed in our Top Contact Center Contest, as well as centers that have achieved Center of Excellence status.
  • Networking Breakfasts and Breaks: Get to know your peers while enjoying complimentary breakfasts and coffee breaks.
Call Center Campus Social Meetup

The Call Center Campus Breakout Learning Sessions offer sessions that provide a hands-on learning environment. Attendees can obtain new skills, reflect critically on their work, and learn from other individuals and organizations confronting dilemmas similar to their own. At the same time, call center leaders can learn how to raise their best practice skills to new levels, while sharing their best practices with peers.

BenchmarkPortal intends that attendees gain new and practical insights, as well as strategies that contribute to their organizations’ strengths and sustainability. The training at the Call Center Campus Symposium should also enhance individual leadership skills of attendees. As a Call Center Campus attendee, not only will you benefit from the opportunity to interact with your peers, BenchmarkPortal Experts, and other industry leaders, but you will walk away with incredible tools that can be immediately applied in your center. Our mission is to create a significant networking event for the call center industry – one that focuses on networking and building relationships and that does not require exhibiting or catering to end-users. This event focuses on core topics, hands-on learning, increasing one’s knowledge of best practices and driving success in your career and center.

Countdown to 2018 Call Center Campus

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“I found the training sessions to be eye-opening and very informative. I am busy this week relaying my big takeaway concepts to many groups in our organization such as project management, education leads, and HR. I will present to the executive team in 2 weeks a synopsis of the experience as well as a plan to bring what I learned to life in our center. I am looking forward to bringing metrics and processes into our center. It was a well planned well-orchestrated conference and I have recommended that my counterpart in the other section of our contact center attend next year. Teri Vatterott, AART – Call Center Campus Attendee

“I love being connected to BenchmarkPortal and the valuable information that is provided. Has been an amazing experience.” Call Center Campus Attendee

“Definitely can take things back to improve effectiveness in our center.” Call Center Campus Attendee

“This experience was invaluable. Being able to meet peers and discuss successes and challenges, was a great learning and growth experience.” Call Center Campus Week Attendee

“Well organized, we were properly informed of all events and it was a good use of our time. Joe is a great instructor and Crystal provided excellent customer service.” Call Center Campus Attendee

“BenchmarkPortal’s Call Center Symposium is an excellent event! The content shared covers tried-and-true as well as tried-and-failed solution discussion opportunities for problems unique to the contact center industry. The forum allows participants to network, share ideas, and walk away with immediately applicable actions they can take back to their teams to begin making positive impacts. It’s always a pleasure to attend this event and meet with other contact center professionals who really “get” it!” Mindy Lamb Director, Call Operating Effectiveness Cigna

“An amazing event with wonderful carefully chosen speakers with much good information to impart. It was energizing! I felt totally rejuvenated about our contact center and how we can make it better!! This was well worth the trip and the time to come! Makes me want to work even harder to engage and motivate our agents!” Cindy Trow, Quality Assurance Manager, MedicAlert Foundation

“I have learned new information on how to apply changes based off of the collective sharing of knowledge performed at the class as well as at the symposium.” Call Center Campus Attendee

“This event including our Center of Excellence certification was really useful. It brought to us many areas for improvement and made us think of new initiatives in Al Hilal Bank.” Eman Amein, Quality Manager, Al Hilal Bank

“Very good conference. Very informative and the presenters were very knowledgeable and presented the information well.” Tim Dawkins, Associate Manager Member Services, MESSA

“Workforce Management class and the Symposium gave us a wealth of knowledge that we will take back and start to work on.” Clint Rosser, Manager of Installation and System Support, Karmak Technologies

“Thank you for inviting us and allowing us to share a little of our story. The whole week was a great, each of us took away something from the training and networking event. We look forward to attending Call Center Campus again.” Matt Conant, Director Customer Experience, PLATO Learning

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