This annual, one-of-a-kind event presents five days of learning, sharing, networking, and problem-solving for contact center managers and supervisors. Attendees will be presented with opportunities to bolster their management and leadership skills, gain new insights into the business, get a handle on what makes things happen in the contact center industry, and acquire a sense of what is coming down the pike in the way of technological change and emerging trends in delivering superb omnichannel customer experiences.

The week kicks off with a two-day Symposium at which thought-provoking, speakers will cover a wide range of issues and latest best practices. The Breakout Learning Sessions feature interactive discussions among small groups. These sessions are designed to inspire innovative thinking and engage participants in exploring strategies for advancing the call center industry.

The last three days of Call Center Campus Week, BenchmarkPortal’s premier instructional team will conduct several workshops, which provide coursework in specific aspects of the call center industry in a classroom-type setting. 

Meet and network with other attendees and the BenchmarkPortal team in a relaxed, social setting. Mixed drinks, wine, beer, and snacks are included! BenchmarkPortal will recognize centers that have placed in our Top Contact Centers Contest, as well as centers that have achieved Center of Excellence status.

Courses

October 10-12, 2018

• Call Center Management, Quality Assurance, Workforce Management and Coaching for Performance courses will equip you with the skill set that you need to improve your center’s performance. The Management workshop takes place Wednesday through Friday.   The Quality Assurance, Workforce Management, and Coaching workshops take place Wednesday and Thursday. Registration for any of the courses includes access to all events that occur during the week. All courses include the Symposium!

Welcome Social | Networking Reception | Networking Breaks

• Social Meet-up, Networking & Awards Ceremony
  Meet and network with other attendees and the BenchmarkPortal team in a relaxed, social setting. Mixed drinks, wine, beer and snacks are included! BenchmarkPortal will recognize centers that have placed in our Top Contact Center Contest, as well as centers that have achieved Center of Excellence status.
• Networking Breakfasts and Breaks: Get to know your peers while enjoying complimentary breakfasts and coffee breaks.

The Call Center Campus Breakout Learning Sessions offer sessions that provide a hands-on learning environment. Attendees can obtain new skills, reflect critically on their work, and learn from other individuals and organizations confronting dilemmas similar to their own. At the same time, call center leaders can learn how to raise their best practice skills to new levels, while sharing their best practices with peers.

BenchmarkPortal intends that attendees gain new and practical insights, as well as strategies that contribute to their organizations’ strengths and sustainability. The training at the Call Center Campus Symposium should also enhance individual leadership skills of attendees. As a Call Center Campus attendee, not only will you benefit from the opportunity to interact with your peers, BenchmarkPortal Experts, and other industry leaders, but you will walk away with incredible tools that can be immediately applied in your center. Our mission is to create a significant networking event for the call center industry – one that focuses on networking and building relationships and that does not require exhibiting or catering to end-users. This event focuses on core topics, hands-on learning, increasing one’s knowledge of best practices and driving success in your career and center.