Call Center Campus Supervisor Certification Training & Symposium – October 22-24, 2025

$1,995.00

In stock

Call Center Supervisor Certification Course

Z

Leadership as a Supervisor

3 Sections

Z

Time Management

3 Sections

Z

Listening & Communication

4 Sections

Z

Employee Engagement

3 Sections

Z

Coaching Basics

3 Sections

Z

Coaching and Development

3 Sections

Z

Teamwork

3 Sections

Registration Includes:

  • Complimentary attendance to Call Center Campus Symposium
  • 1-day workshop
  • Networking Reception & Awards
  • Networking Breakfasts & Breaks
  • Course handbook
  • Certificate of completion as a Certified Supervisor

Dates:

Oct. 22-24, 2025

Daily: 8am Continental Breakfast

  • Oct. 22 | 8am-5pm, Training
  • Oct. 23 | 8am-5pm, Symposium
  • Oct. 24 | 8am-5pm, Symposium

Schedule:

• Class starts promptly at 8:00 AM Wednesday Oct. 22nd
• Mid-morning break at around 10:15 AM for 15 minutes
• Lunch break at around 12:00 Noon until 1:00 PM
• Class starts promptly at 1:00 PM
• Mid-afternoon break at around 2:45 PM for 15 minutes
• Class will end at around 5:00 PM

Location: 

University of Texas Austin
10100 Burnet Road
Bldg 137
Austin, TX 78758

Hyatt Regency John Wayne Airport, Newport Beach

This Training Workshop is Part of our Call Center Campus Event

Lodging

Area Hotels

The properties below are located within a three-mile radius of Pickle Campus.

Aloft Austin at The Domain

11601 Domain Drive
Austin, TX 78758
512-491-0777

Courtyard Arboretum

9409 Stonelake Blvd.
Austin, TX 78759
512-502-8100
UT Rate Available

DoubleTree Arboretum

8901 Business Park Drive
Austin, TX 78759
512-343-0888

Element Austin at the Domain

10728 Burnet Road
Austin, TX 78758
512-212-3055
UT Rate Available

Embassy Suites Arboretum

9505 Stonelake Blvd.
Austin, TX 78759
512-371-4000
UT Austin Rate

Extended Stay America – Arboretum

10100 N. Capital of Texas Hwy.
Austin, TX 78759
512-231-1520

Fairfield Inn & Suites Domain

11201 North MoPac Expressway
Austin, TX 78759
512-527-0734
UT Rate Available

Hampton Inn

3908 W. Braker Lane
Austin, TX 78759
512-349-9898

Hilton Garden Inn

11617 Research Blvd
Austin, TX 78759
512-241-1600

Holiday Inn Express & Suites Arboretum

10711 Research Blvd
Austin, TX 78759
512-346-5555
UT Rate Available
*Shuttle available

Homewood Suites

10925 Stonelake Blvd.
Austin, TX 78759
512-349-9966

Hyatt House Arboretum

10001 North Capital of Texas Highway
Austin, TX 78759
512-342-8080
*Shuttle available upon request

Hyatt Place Arboretum

3612 Tudor Boulevard
Austin, TX 78759
512-231-8491

La Quinta Inn & Suites Domain

11901 North MoPac Expressway
Austin, TX 78759
512-832-2121

Lone Star Court

10901 Domain Drive
Austin, TX 78758
512-814-2625

Residence Inn Austin

3713 Tudor Boulevard
Austin, TX 78759
512-502-8200
UT Rate Available

Residence Inn Austin Northwest

11301 Burnet Road
Austin, TX 78758
512-719-7055

UT Rate Available

Sonesta ES

10201 Stonelake Blvd.
Austin, TX 78759
512-349-0888

TownePlace Suites Austin Northwest

2237 Braker Ln
Austin, TX 78758
512-835-6000

UT Rate Available

Nearest Airport & Directions
  • Nearest Airport and Directions:
    • Austin-Bergstrom International Airport

EARLY Bird Discount:

Subscribe to our mailing list to receive exclusive discounts to our training courses and other offerings...
Click here to Subscribe.

Signing up today and need an Early Bird Discount code right away? Contact us to receive your discount.
Click here to Contact us.

 

COE Preferred Partner Discount:

Center of Excellence Members - 15% off. Please contact your relationship manager or review your certification notification letter to get your preferred partner discount code. Discounts cannot be combined with other offers or discounts.

 

Group Discounts:

If you have 2 or more individuals that would like to take the call center training course, please contact us for a group discount! 1-800-214-8929 Ex. 1 or Email Us Today. Group discounts cannot be combined with other offers or discounts. Groups must all be submitted and registered at the same time in order to receive the group discount.

Group Attendee Discount Breakdown:

2-5 Attendees   |  10% Discount
6-10 Attendees  |  15% Discount
11-15 Attendees  |  20% Discount

OnDemand Course Cancellation Policy:

  • All students attending a OnDemand course any cancellation within 30 days after starting will become a credit for a future ondemand course. Credits must be used within one year (12 months of issue).
  • You will have 4 attempts to pass the final exam with a score of 85% or greater.  If you do not pass it within 4 attempts you will have to retake the course. 

Live Online Course Cancellation Policy:

  • All students attending a Live Online course have up to thirty (30) days before start date to cancel registrations for a refund. Any cancellation within 30 days will become a credit for a future live online course. Credits must be used within one year (12 months of issue).
  • Any cancellations or transfers within 14 days before the course will incur a $250 late cancellation/transfer fee. This fee will be deducted from your credit.
  • In rare instances, a course will be rescheduled or postponed:
    • BenchmarkPortal will provide you at least 24 hours notice
    • You may receive a full refund or we can issue a credit for your company
    • In the event that we do have to cancel a training course at the last minute, your relationship manager will contact you to either reschedule you in to an alternate course or provide you with a full refund of the course price.
  • No shows will also pay full course rates.

In-Person Course Cancellation Policy:

  • All students attending an In-Person/Classroom course have up to thirty (30) days before start date to cancel registrations for a refund. Any cancellation within 30 days will become a credit for a future course. Credits must be used within one year (12 months of issue).
  • Any cancellations within 14 days before the course will incur a $100 late cancellation fee. This fee will be deducted from your credit.
  • In rare instances, a course will be canceled, rescheduled or postponed:
    • You may receive a full refund or we can issue a credit to your company
    • BenchmarkPortal cannot be held responsible for penalties resulting from travel arrangements of any kind.
    • In the event that we do have to cancel a training course at the last minute, the college manager will contact you to either reschedule you into an alternate course or provide you with a full refund of the course price.
  • No shows will pay full course rates.

Purchasing Information:

  • Full payment is required 1-day prior to attendance.
  • If you are purchasing more than one course with a business credit card please check your daily limits to avoid any possibility of the transaction getting declined (most cards have a $1,000 daily limit).

General Information:

  • After completion of a Live Online Course, you will receive by email a Certificate of Completion.
  • Certification through BenchmarkPortal and the College of Call Center Excellence is an achievement that is recognized internationally.
  • The recommended internet speed is 2 MB & the minimum speed is at least 512 KB for the download speed on DSL or Broadband connection (wired or wireless).

 

"The only real, intensive training I've received as a coach. Now I feel I can be an effective empowerer of my agents." - Ben L., Coach


"This course was very well done and I leave with numerous tools to use in developing my team." - On-Site September 


"As a new coach (7 months) I feel this course has given me the tools to bring my agents to a place of success, have more time & use it efficiently, connect the team, build morale & have great positive impact on my organization. In short, I don't feel like i'm grabbing at straws anymore. I feel focused and empowered to be amazing." - On-Site Attendee

 

 

 

American Family Insurance Desjardins Cards Services Delta Dental of California
State of North Carolina Hewlett Packard Columbia Sportswear
Redbox Sirius XM Egis Projects Canada
IBM State of Georgia Pitney Bowes
Bright Horizons Safe Auto State of Michigan
Booz Allen Hamilton McKesson Bank of America
Sierra Health Boeing Medtronic
Verizon John Deere AT&T
Perrier Urban Outfitters Nestle
Chicos FAS Inc Edfinancial Cisco
AAA Clubs Harris Bank Nationwide
Hilton Fujitsu Cablevision
Choice Hotels Ride UTA GAF
University of Michigan Hyatt Mazda
3M PLATO Learning TD Ameritrade
Principal Financial Group Williamson-Dickie Mfg. Co. Georgia Perimeter College
Veterans Administration Health Resource Center National Government Services/WellPoint Egis Projects Canada Inc.
Atlantis Resort & Casino George Mason University Employees Retirement System of TX
KPMG Citizens Energy Group Emaratech
Capital Market Authority, CMA Nutri-Health Supplements Oxford Properties Group
Gift Certificates.com Royal Credit Union SXC Health Solutions
BroadStar Albridge Solutions RCI
Verifone Metro Credit Union VistaPrint
Forethought Life Insurance Company Indianapolis Power & Light Viracor-IBT Laboratories
Dayton Power & Light Motion Picture & Television Fund Department of Treasury
Groupon Cigna Roche
NorthWestern Mutual Smith Haynes & Watson United Healthcare
Herbalife United States Coast Guard Security Assistance Corporation
Symcor Portico Benefits NIPSCO
Translate »