Contact Center Training
We come to you with our innovative on demand e-learning tool. We take advantage of today’s most modern techniques and try to keep our courses fun to encourage rapid learning. Time will fly by as you learn from our top ranked instructors on how to improve your skills and techniques. Our On Demand Courses are all designed to be fully responsive and viewed on any device.
This on-demand management course is offered for those who wish to learn the elements of our management training, and become certified as a contact center manager, but are unable to attend an in-person course. This on-demand offering makes the 10, content-rich, modules of our management course accessible and impactful for managers around the world, without having to travel.
The Ten Lessons That Make Up This Course Include: Leadership and Organization, Analytics, Human Resources, Customer Satisfaction, Workforce Management, Quality Monitoring and Coaching, Information and Location-Linked Processes, Self-Service, Technology and Benchmarking.
The call center quality assurance training is designed to meet the needs of the Director, Manager or Quality Analyst responsible for delivering a “best-in-class” quality monitoring and coaching program. Attendees will leave with the framework for their center ready for implementation. The quality assurance workshop will provide participants with an understanding of the crucial elements in building an effective and efficient program that meets the strategic needs of the organization. Those goals and/or needs may be focused on Cost, Service, Sales or Marketing.
Our on demand call center training provides a cost-effective way to optimize your training in your own call center or from the comfort of your own home. Cover key issues to successfully elevate your contact center to new levels of excellence.
- Save on employee travel cost
- Minimize time away from work
We come to you with our innovative on demand e-learning tool. We take advantage of today’s most modern techniques and try to keep our courses fun to encourage rapid learning. We know when you are enjoying yourself and having a good time the learning is easy. Time will fly by as you learn from our top ranked instructors on how to improve your skills and techniques.