Contact Center Training

On-Demand Training

We come to you with our innovative on demand e-learning tool. We take advantage of today’s most modern techniques and try to keep our courses fun to encourage rapid learning. Time will fly by as you learn from our top ranked instructors on how to improve your skills and techniques. Our On Demand Courses are all designed to be fully responsive and viewed on any device.

Call Center Management Certification

This on-demand management course is offered for those who wish to learn the elements of our management training, and become certified as a contact center manager, but are unable to attend an in-person course. This on-demand offering makes the 10, content-rich, modules of our management course accessible and impactful for managers around the world, without having to travel.

The Ten Lessons That Make Up This Course Include: Leadership and Organization, Analytics, Human Resources, Customer Satisfaction, Workforce Management, Quality Monitoring and Coaching, Information and Location-Linked Processes, Self-Service, Technology and Benchmarking.

Agent Soft-Skills Training

Our on demand call center training provides a cost-effective way to optimize your training in your own call center or from the comfort of your own home. Cover key issues to successfully elevate your contact center to new levels of excellence.

  • Save on employee travel cost
  • Minimize time away from work

We come to you with our innovative on demand e-learning tool. We take advantage of today’s most modern techniques and try to keep our courses fun to encourage rapid learning. We know when you are enjoying yourself and having a good time the learning is easy. Time will fly by as you learn from our top ranked instructors on how to improve your skills and techniques.

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The team of researchers from BenchmarkPortal and Purdue University's Center for Customer-Driven Quality have focused, once again, on your most vital resource: YOUR PEOPLE. Study Findings include: What are the impact factors in best practice companies, Workforce Optimization Cycle and Components, Forecasting and Scheduling Alternatives, Workforce Management Roles & Responsibilities, Workforce Management Metrics, and Developing Optimal Schedules.

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