Contact Center Training

Private On-Site Training

Personalized Training Delivered At Your Center!

Our on-site call center training provides a cost-effective way to optimize your training in your own call center, and cover key issues to successfully elevate your contact center to new levels of excellence.

  • Learns through action – in your center, using your data, using their center management tools and managing your resources
  • Customize the learning experience by focusing on specific areas of interest
  • Save on employee travel cost
  • Minimize time away from work

Contact Center Management Certification

  • 3-day training at client’s location
  • Course materials, examinations, and certificates included.

Quality Assurance Certification

  • 2-day training at client’s location
  • Course materials and certificates included

Coaching for Performance

  • 2-day training at client’s location
  • Course materials and certificates of completion included

Agent Certification

  • 1 or 2-day course at client’s location
  • Course materials and certificates included

Supervisor Certification/Team Leader Training

  • 2-day training at client’s location
  • Course materials and certificates included

Workforce Management Certification

  • 2-day training at client’s location
  • Course materials and certificates included

Contact us for more information and pricing on our On-Site Training options.

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Mastering Key Performance Indicators

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Mastering Benchmarking

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Call Center Help Free Download

Download The Ultimate Package! The Complete Contact Center Mastery Series

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The Impact of Technology on Contact Center Performance

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Best Practices in Quality Monitoring and Coaching

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The team of researchers from BenchmarkPortal and Purdue University's Center for Customer-Driven Quality have focused, once again, on your most vital resource: YOUR PEOPLE. Study Findings include: What are the impact factors in best practice companies, Workforce Optimization Cycle and Components, Forecasting and Scheduling Alternatives, Workforce Management Roles & Responsibilities, Workforce Management Metrics, and Developing Optimal Schedules.

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A Cost Comparison of All-in-One versus Multi-Point Solutions In the Contact Center Sector

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Combining Service Excellence with Profitability

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