Onsite Supervisor Training Curriculum

Defining & Performing the Team Leader Job

• Describe job responsibilities
• Demonstrate understanding of Team Leader Job
• Define employee development and its importance
• Understanding Blanchard’s four primary development levels

Communication

• Understanding all aspects of communication
• Eight steps of effective listening
• Defining performance through observable behaviors
• Determine personal communication styles

Development Process

• Understanding overall development process
• Guidelines and standards for each process

Feedback

• Positive Feedback
• Constructive Feedback

Improvement Action Plans

• Identify key elements of an improvement action plan
• Develop an improvement action plan • Identify development activities

Coaching

• Identify the five steps of a coaching discussion
• Understand the behaviors of successful coaches