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Contact Center Workforce Management On Demand Training

$795.00 $596.25

On-Demand – Rapid Learning
Time will fly by as you learn from our top-ranked instructors on how to improve your skills and techniques.

Call Center Workforce Management OnDemand Certification

COURSE

Course Objectives

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Introduction to Workforce Management

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You and Your Center

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Metrics and Interrelationships

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Components of Workforce Management

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Data Gathering

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Forecasting

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Planning

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Scheduling

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Real-Time Optimization

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Analyze

EARLY Bird Discount:

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COE Preferred Partner Discount:

Center of Excellence Members - 15% off. Please contact your relationship manager or review your certification notification letter to get your preferred partner discount code. Discounts cannot be combined with other offers or discounts.

Group Discounts:

If you have 2 or more individuals that would like to take the call center training course, please contact us for a group discount! 1-800-214-8929 Ex. 1 or Email Us Today. Group discounts cannot be combined with other offers or discounts. Groups must all be submitted and registered at the same time in order to receive the group discount.

Group Attendee Discount Breakdown:

2-5 Attendees   |  10% Discount
6-10 Attendees  |  15% Discount
11-15 Attendees  |  20% Discount

OnDemand Course Cancellation Policy:

  • All students attending a OnDemand course any cancellation within 30 days after starting will become a credit for a future ondemand course. Credits must be used within one year (12 months of issue).
  • You will have 4 attempts to pass the final exam with a score of 85% or greater.  If you do not pass it within 4 attempts you will have to retake the course. 

Live Online Course Cancellation Policy:

  • All students attending a Live Online course have up to thirty (30) days before start date to cancel registrations for a refund. Any cancellation within 30 days will become a credit for a future live online course. Credits must be used within one year (12 months of issue).
  • Any cancellations or transfers within 14 days before the course will incur a $250 late cancellation/transfer fee. This fee will be deducted from your credit.
  • In rare instances, a course will be rescheduled or postponed:
    • BenchmarkPortal will provide you at least 24 hours notice
    • You may receive a full refund or we can issue a credit to your company
    • In the event that we do have to cancel a training course at the last minute, your relationship manager will contact you to either reschedule you into an alternate course or provide you with a full refund of the course price.
  • No shows will also pay full course rates.

In-Person Course Cancellation Policy:

  • All students attending an In-Person/Classroom course have up to thirty (30) days before start date to cancel registrations for a refund. Any cancellation within 30 days will become a credit for a future course. Credits must be used within one year (12 months of issue).
  • Any cancellations within 14 days before the course will incur a $100 late cancellation fee. This fee will be deducted from your credit.
  • In rare instances, a course will be canceled, rescheduled or postponed:
    • You may receive a full refund or we can issue a credit to your company
    • BenchmarkPortal cannot be held responsible for penalties resulting from travel arrangements of any kind.
    • In the event that we do have to cancel a training course at the last minute, the college manager will contact you to either reschedule you into an alternate course or provide you with a full refund of the course price.
  • No shows will pay full course rates.

Purchasing Information:

  • Full payment is required 1-day prior to attendance.
  • If you are purchasing more than one course with a business credit card please check your daily limits to avoid any possibility of the transaction getting declined (most cards have a $1,000 daily limit).

General Information:

  • After completion of a Live Online Course, you will receive by email a Certificate of Completion.
  • Certification through BenchmarkPortal and the College of Call Center Excellence is an achievement that is recognized internationally.
  • The recommended internet speed is 2 MB & the minimum speed is at least 512 KB for the download speed on DSL or Broadband connection (wired or wireless).

"The course material and instructor were fantastic. I can take a lot away and am armed with a wealth of knowledge. I am excited to put the plans in action." Call Center Campus New Orleans Attendee 


"It's obvious for me that BenchmarkPortal is very professional in everything that concerns contact centers issues. I liked the training certification methods. BenchmarkPortal is a company you can trust. BenchmarkPortal - job well done." Live Online Attendee 


"Awesome learning experience! Combining the book materials with the real life experiences." Joe Domerez, Manager, Call Center Campus Coaching For Performance


"I thought the information and the trainer were great! I am required to provide a summary of my experience to my Vice President, and it will include a glowing review!Online Training 


"I loved this course. The methodology options provided will be invaluable for coaching sessions to assist in reaching the desired result in behavior change. I particularly enjoyed conferencing with other contact centers, hearing about the similar experiences regardless of the size of center and the location and hearing fresh ideas. Great stuff!" Spencer, Customer Care Supervisor, Egis Projects Canada


"A wonderful experience from start to finish. So much valuable knowledge from both the instructor and my peers. Would definitely recommend to others." Patty Lewis, AVP Customer Service, USHealth Group - Call Center Campus New Orleans 

American Family InsuranceDesjardins Cards ServicesDelta Dental of California
State of North CarolinaHewlett PackardColumbia Sportswear
RedboxSirius XMEgis Projects Canada
IBMState of GeorgiaPitney Bowes
Bright HorizonsSafe AutoState of Michigan
Booz Allen HamiltonMcKessonBank of America
Sierra HealthBoeingMedtronic
VerizonJohn DeereAT&T
PerrierUrban OutfittersNestle
Chicos FAS IncEdfinancialCisco
AAA ClubsHarris BankNationwide
HiltonFujitsuCablevision
Choice HotelsRide UTAGAF
University of MichiganHyattMazda
3MPLATO LearningTD Ameritrade
Principal Financial GroupWilliamson-Dickie Mfg. Co.Georgia Perimeter College
Veterans Administration Health Resource CenterNational Government Services/WellPointEgis Projects Canada Inc.
Atlantis Resort & CasinoGeorge Mason UniversityEmployees Retirement System of TX
KPMGCitizens Energy GroupEmaratech
Capital Market Authority, CMANutri-Health SupplementsOxford Properties Group
Gift Certificates.comRoyal Credit UnionSXC Health Solutions
BroadStarAlbridge SolutionsRCI
VerifoneMetro Credit UnionVistaPrint
Forethought Life Insurance CompanyIndianapolis Power & LightViracor-IBT Laboratories
Dayton Power & LightMotion Picture & Television FundDepartment of Treasury
GrouponCignaRoche
NorthWestern MutualSmith Haynes & WatsonUnited Healthcare
HerbalifeUnited States Coast GuardSecurity Assistance Corporation
SymcorPortico BenefitsNIPSCO
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