The Impact of Technology on Contact Center Performance White Paper
The industry’s first ever in-depth research study which shows the statistical link between technology maturity and key performance metrics. This groundbreaking research report provides positive, statistically relevant evidence showing that more advanced contact center technology produces better contact center performance. More advanced technologies result in more effective and efficient customer interactions. For instance, they:
Based on rigorously checked and validated data from 143 contact centers across a broad range of industries, this unique research paper will help managers justify investment in more advanced technology. (©2012)
This ‘MUST READ’ REPORT belongs on every contact center executive’s desk!