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Attendees To Glance Competitors' Performance At ATA 2001

BenchmarkPortal.com Offers Free Outsourcing ReportAugust 23, 2001, Washington, DC - The American Teleservices Association (ATA) today announced an added benefit for attending ATA 2001, the Association's 18th Annual Convention and Exhibition. Preliminary findings of BenchmarkPortal.com's latest benchmarking research on outbound teleservices, sponsored by Stratasoft and the ATA, will be distributed to all convention attendees at the event. In addition, a copy of the final report will be available to all attendees for download at www.BenchmarkPortal.com/ATA in mid-October. "The industry is starving for this type of information and we're glad to provide it to our members and attendees. Our convention attendees expect high-quality education and networking events; the study helps ATA deliver on those expectations and ensures real take-home value," said Jason Clawson, ATA's Executive Director. ATA 2001 will take place September 30-October 3, 2001 in Las Vegas, NV. In addition to the new benchmarking study, attendees will also be treated to four days of events, including a web-enabled contact center tour, cutting-edge exhibition, numerous educational opportunities, and a 70s Celebration Party at the MGM Grand's Studio 54.

For more information on the event visit www.ataconnect.org or call 877-779-3974. # # # The American Teleservices Association represents the providers, users, equipment suppliers, and professionals of teleservices in the United States and around the globe. For more information, please contact Kevin Brosnahan, Public Relations Manager, at (202) 293-2452 ext 111.

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"The certification process is well worth the time and effort. Our management staff learned a great deal through the process and are putting those lessons learned into everyday practice. Our call center staff was energized by earning the Center of Excellence Certification. We all take a great deal of pride in this accomplishment and are eager to keep improving our customer service experiences."
John Harcourt, 2nd VP Client Servicing and Operations, Allied Solutions

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