Fort Worth, TX – Announced it has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. For more than 150 years, BNSF Railway has been quietly delivering cars, coal, clothing, games, and nearly anything else found in homes and businesses. When the predecessors to BNSF Railway first started operations, we were building a nation by shrinking America's borders. Today, our focus is on using speed, agility, and resourcefulness to help expand the global marketplace for goods and services. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry
Call Centers achieve the Center of Excellence distinction based on a best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from the BenchmarkPortal in conjunction with the Center for Customer-Driven Quality at Purdue University.
Since companies spend vast amounts of money implementing and operating call centers to ensure a competitive edge in customer service, it is vital that the call handling process be conducted at best practice standards. This need to function at best practice levels has, in turn, created the need for third-party certification that shows when call centers are operating at this high level of call handling performance. Please follow the link do discover what the 4 steps to certification are and how they will improve your centers performance. http://www.benchmarkportal.com/certification
BenchmarkPortal is the custodian of the Purdue University Center for Customer-Driven Quality database of contact center metrics, the largest in the world. Founded in 1995 by Dr. Jon Anton, it provides reports, products and services for contact centers in the areas of operational metrics, customer satisfaction measurement and agent satisfaction measurement. BenchmarkPortal’s Web site can be found at: http://www.benchmarkportal.com
The people who built the BNSF Railway are a unique breed, blending the forward-thinking of dreamers with the pragmatism of results-oriented business leaders. This heritage played a central role in settling and growing the American West, and is helping shippers achieve better business performance in the 21st Century.