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Alliance Data Systems Earns prestigious Center of Excellence Recognition from BenchmarkPortal.

Alliance Data Systems Earns prestigious Center of Excellence Recognition from BenchmarkPortal.

Westerville, Ohio, May 11th 2009. Today announced it has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. Alliance Data creates partnerships with its clients to develop unique insight into consumer behavior. That insight is used to create and manage customized solutions that change consumer behavior and enable our clients to build stronger, mutually-beneficial relationships with their customers. For more information on Alliance please see below.

Call Centers achieve the Center of Excellence distinction based on a best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal in conjunction with the Center for Customer-Driven Quality at Purdue University.

Since companies spend vast amounts of money implementing and operating call centers to ensure a competitive edge in customer service, it is vital that the call handling process be conducted at best practice standards. This need to function at best practice levels has, in turn, created the need for third-party certification that shows when call centers are operating at this high level of call handling performance. Please follow the link do discover what the 4 steps to certification are and how they will improve your centers performance. http://www.benchmarkportal.com/certification

About BenchmarkPortal

BenchmarkPortal is the custodian of the Purdue University Center for Customer-Driven Quality database of contact center metrics, the largest in the world. Founded in 1995 by Dr. Jon Anton, it provides reports, products and services for contact centers in the areas of operational metrics, customer satisfaction measurement and agent satisfaction measurement. BenchmarkPortal’s Web site can be found at: www.benchmarkportal.com

About Alliance Data Systems

The businesses of Alliance Data — Retail Services, Epsilon, and LoyaltyOne — offer an unmatched breadth of capabilities designed to help you grow your business. Our solutions are bound by a common characteristic: the use of transaction-rich consumer data. We use this data to develop customized solutions that help you connect with your customers and build long-lasting relationships that drive sales, foster loyalty, and grow your business.

BenchmarkPortal Purdue Research Park 3000 Kent Avenue West Lafayette, IN 47906   Direct 805-465-7201

 

Seenation- http://www.seenation.com/view_full_news_details.php?newsid=103223

 prlog- http://www.prlog.org/10234300-alliance-data-systems-earns-prestigious-center-of-excellence-recognition-from-benchmarkportal.html

 tmc- http://www.tmcnet.com/usubmit/2009/05/11/4174364.htm

 

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"Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works."
ARAG GROUP

 

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