April 2010 BenchmarkPortal today announced that EyeMed Vision Care has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry. Thus placing its operation in the top 10 percent of more than 20,000 centers based on customer satisfaction and overall operational excellence.
“On an objective, metrics-driven basis, EyeMed’s center is clearly one of the best in the industry,” said Bruce Belfiore, BenchmarkPortal CEO. Call Centers achieve the Center of Excellence distinction based on a best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from the BenchmarkPortal in conjunction with the Center for Customer-Driven Quality at Purdue University.
According to Liz DiGiandomenico, President and General Manager of EyeMed Vision Care, “EyeMed’s customer care center has always been an important conduit between EyeMed and the member and provider. BenchmarkPortal’s “Center of Excellence” designation recognizes the commitment and passion that our customer care center management and service representatives have when it comes to supporting the administration of our vision care programs on behalf of our constituents.”
Since companies spend vast amounts of money implementing and operating call centers to ensure a competitive edge in customer service, it is vital that the call handling process be conducted at best practice standards. This need to function at best practice levels has, in turn, created the need for third-party certification that shows when call centers are operating at this high level of call handling performance. Please follow the link do discover what the 4 steps to certification are and how they will improve your centers performance. www.benchmarkportal.com/call center certification
BenchmarkPortal is the custodian of the Purdue Research Foundation database of contact center performance metrics, the largest such database in the world. The data is collected in conjunction with the Center for Customer-Driven Quality™ at Purdue University. In 2005, BenchmarkPortal received U.S. Patent #6,877,034 for its unique methodology of call center performance evaluation through metric gap analysis. BenchmarkPortal provides industry reports, and professional services for contact centers in the areas of operational metrics, customer satisfaction measurement, and agent satisfaction measurement. For more information about BenchmarkPortal visit our Web site at: www.BenchmarkPortal.com
About EyeMed Vision Care EyeMed Vision Care is one of the nation’s leading vision benefits organizations, with 140 million participants, including more than 25 million funded lives, through more than 6,000 employers, health care companies and membership organizations across the United States.
Choice and convenience drives EyeMed's unique commitment to eye health and vision wellness as it works with its plan sponsors to incorporate vision as part of an overall health care benefits program. EyeMed members have access to thousands of private practice and retail-affiliated doctors and dispensing locations nationwide.
EyeMed Vision Care is a wholly owned subsidiary of international vision leader Luxottica Group S.p.A.
Purdue Research Park
3000 Kent Avenue
West Lafayette, IN 47906
Contact: Jeff Robertson