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Canon U.S.A. Earns BACK-TO-BACK "Center of Excellence" recognition from BENCHMARKPORTAL

Lake Success, N.Y., June 14, 2010 – Canon U.S.A., Inc., a leader in digital imaging, today announced it has been honored with the Center of Excellence distinction for the second straight year by BenchmarkPortal, in conjunction with the Center for Customer-Driven Quality, founded at Purdue University.

“The Center of Excellence award is one of the most coveted awards in the Service and Support industry and Canon is honored to receive this recognition for two consecutive years,” said James Sharp, senior vice president and general manager, Imaging System Group, Canon U.S.A. “By providing high-quality customer service, we help build a stronger relationship with our customers which, in turn, enhances their experience with our brand and products. Earning the award a second consecutive year underscores our commitment to our customers. I am very proud of our support team.”

"This is a major achievement for a contact center in this industry", added Bruce Belfiore, senior research executive at the Center for Customer-Driven Quality. "Earning certification two years in a row indicates a culture of quality that is ongoing".

The Systems and Technical Support Division of Canon U.S.A. provides service and support to Canon’s vast network of direct and non-direct sales channels which cover a broad range of products and solutions, including the Company’s imageRUNNER ADVANCE, imagePROGRAF, imageCLASS and imagePRESS product lines. Call Centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from the BenchmarkPortal in conjunction with the Center for Customer-Driven Quality.

About BenchmarkPortal

BenchmarkPortal is the custodian of the Center for Customer-Driven Quality's database of contact center metrics, the largest in the world, founded in 1995 by Dr. Jon Anton at Purdue University. BenchmarkPortal provides reports, products, services, training and certification for contact centers worldwide. BenchmarkPortal’s Web site can be found at: ww.benchmarkportal.com

About Canon U.S.A., Inc.

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. Its parent company, Canon Inc. (NYSE:CAJ), a top patent holder of technology, ranked fourth overall in the U.S. in 2009†, with global revenues of US $35 billion, is listed as number six in the computer industry on Fortune Magazine's World’s Most Admired Companies 2010 list, and is on the 2009 BusinessWeek list of "100 Best Global Brands." Canon U.S.A. is committed to the highest levels of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. At Canon, we care because caring is essential to living together in harmony. Founded upon a corporate philosophy of Kyosei – "all people, regardless of race, religion or culture, harmoniously living and working together into the future" – Canon U.S.A. supports a number of social, youth, educational and other programs, including environmental and recycling initiatives. Additional information about these programs can be found at www.usa.canon.com/kyosei. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss.

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†Based on weekly patent counts issued by United States Patent and Trademark Office.

 

FOR IMMEDIATE RELEASE

Canon U.S.A. Web Site:

http://www.usa.canon.com

 

For sales information/customer support:

1-800-OK-CANON

 

Editorial Contact:

Christopher Smith, Canon U.S.A., Inc

516-328-5184

chsmith@cusa.canon.com

 

Patrick MacElroy, Canon U.S.A., Inc.

516-327-8495

pamacelroy@cusa.canon.com

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"Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works."
Angela Ballantine, Director, Customer Care, ARAG GROUP

 

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