Lake Success, N.Y., June 14, 2010 – Canon U.S.A., Inc., a leader in digital imaging, today announced it has been honored with the Center of Excellence distinction for the second straight year by BenchmarkPortal, in conjunction with the Center for Customer-Driven Quality, founded at Purdue University.
“The Center of Excellence award is one of the most coveted awards in the Service and Support industry and Canon is honored to receive this recognition for two consecutive years,” said James Sharp, senior vice president and general manager, Imaging System Group, Canon U.S.A. “By providing high-quality customer service, we help build a stronger relationship with our customers which, in turn, enhances their experience with our brand and products. Earning the award a second consecutive year underscores our commitment to our customers. I am very proud of our support team.”
"This is a major achievement for a contact center in this industry", added Bruce Belfiore, senior research executive at the Center for Customer-Driven Quality. "Earning certification two years in a row indicates a culture of quality that is ongoing".
The Systems and Technical Support Division of Canon U.S.A. provides service and support to Canon’s vast network of direct and non-direct sales channels which cover a broad range of products and solutions, including the Company’s imageRUNNER ADVANCE, imagePROGRAF, imageCLASS and imagePRESS product lines. Call Centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from the BenchmarkPortal in conjunction with the Center for Customer-Driven Quality.
BenchmarkPortal is the custodian of the Center for Customer-Driven Quality's database of contact center metrics, the largest in the world, founded in 1995 by Dr. Jon Anton at Purdue University. BenchmarkPortal provides reports, products, services, training and certification for contact centers worldwide. BenchmarkPortal’s Web site can be found at: ww.benchmarkportal.com
About Canon U.S.A., Inc.
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. Its parent company, Canon Inc. (NYSE:CAJ), a top patent holder of technology, ranked fourth overall in the U.S. in 2009†, with global revenues of US $35 billion, is listed as number six in the computer industry on Fortune Magazine's World’s Most Admired Companies 2010 list, and is on the 2009 BusinessWeek list of "100 Best Global Brands." Canon U.S.A. is committed to the highest levels of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. At Canon, we care because caring is essential to living together in harmony. Founded upon a corporate philosophy of Kyosei – "all people, regardless of race, religion or culture, harmoniously living and working together into the future" – Canon U.S.A. supports a number of social, youth, educational and other programs, including environmental and recycling initiatives. Additional information about these programs can be found at www.usa.canon.com/kyosei. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss.
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†Based on weekly patent counts issued by United States Patent and Trademark Office.
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