BenchmarkPortal offers one of the most highly regarded Certification programs in the country, led by the industry's top-rated instructors, with over 150 years combined experience. These courses will equip you with the skill set you need to improve your center's performance. You will be able to return to your business and drive effective change for your contact center and use best practice methods validated by BenchmarkPortal.com
Our experienced certified instructors make the difference. For call center professionals looking to enhance their skills and insights on a wide range of subjects, there is no better program. The call center training courses are designed to let you customize the learning experience by focusing on specific areas of interest. All courses cover the key challenges you need to successfully elevate your contact center to new levels of excellence.
BenchmarkPortal can improve the performance of your customer service center - - and your career - - with BenchmarkPortal’s certification training!
Discover why BenchmarkPortal is the Best Call Center Training in the Industry »
- Value and Experience
- Quality Based on Data and Research
- Career Enhancement
- Community and Sharing
- Competitive Advantage
Call Center Management Certification Training
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Call Center Workforce Management Certification Training
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Call Center Quality Assurance Certification Training
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Call Center Social Media Certification Training
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Call Center Online Training Courses
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Call Center Campus in Las Vegas
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Call Center On-Site TrainingThe primary advantage of the BenchmarkPortal On-Site Call Center Training over conventional training methods is that the team learns by doing - in your center, using your data, using your center management tools and managing your resources. BenchmarkPortal and it's industry leading instructors will work with your team to customize the on-site training to meet your centers needs. |
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Call Center Agent TrainingThis course provides call center agents the tools and techniques needed to succeed in creating effective customer outcomes. Training agents to handle complaints the right way will build value for your enterprise and reduce headaches for you as a call center manager. |
This course is composed of ten information-rich modules that cover all aspects of call center management using practical problem solving and current call center best practices. One of the main things that separates our call center management training from others is that we use benchmarking to demonstrate our best practices and training.
This course covers the entire workforce management process from the gathering of data to the production of forecasts, schedules, and budgets. We include lessons that benefit attendees from any sized organization, large and small, with real-world examples of solutions that work in practice - not just theory.
Participants will gain an understanding of the specific requirements to build a "best in class" quality monitoring and assessment process - how to build the monitoring and quality assessment program to meet the needs of the enterprise, the center, the agents and the callers to the center.
This course provides call center professionals in multi-channel centers the practical knowledge and insights required to establish objectives and strategies to properly select the social media platforms. This course will emphasize the proper ways to engage consumers, while monitoring and measuring the results of these efforts.
Our live online call center training provides a cost-effective way to maximize your training, provide virtual training in your call center or home, and cover the key challenges you need to successfully elevate your contact center to new levels of excellence.
The BenchmarkPortal Las Vegas Call Center Networking & Training event will gather the top Certified Centers of Excellence, Industry Experts, College Alumni, College Course Attendees during the week. As part of this great event we will have certification workshops, training sessions, a networking night and an executive round table discussion. This unique opportunity is unlike any other event for the call center industry as there will be no vendors and provides a chance for industry members to meet best in class centers and discuss future trends that are emerging.Workshops Include Benchmarking Your Center and Entry Into the Top 100 Call Center Contest
One of the main things that separates our call center training from others is that we use benchmarking to demonstrate our best practices and training. BenchmarkPortal has the world’s largest database of call center metrics and all of our students participate in our call center benchmarking survey as part of this course. This complimentary call center benchmarking report and Web-ex style presentation of your benchmarking results provides your company with a snapshot of your call center vs. industry peers. No other call center training can offer this type of information.
- Benchmarking measures how well your organization is currently performing compared to your competitors and other top organizations in North America.
- Identify the KPI's in your call center and learn how you can improve the company's bottom line.
- Comparisons indicate competitive strengths and weaknesses, and help to overcome the typical barriers to change.
- You can further magnify performance gaps by calculating the dollar value of poor performance and create a higher ROI.
An additional benefit that you will gain by submitting your benchmarking data is an entry into this years Top 100 Call Center Contest (with completion of the web-ex style presentation). In order to win your call center must be an inbound call center located in the United States or Canada. All Top 100 companies from each group will have the opportunity to secure use of the Top 100 Seal on all marketing pieces and monetary prizes will be awarded to fund a celebratory event for the winning centers.
Discover more information about the Top 100 Call Center Contest »
Sample Of Companies Who Have Previously Attended Our Courses:
| American Family Insurance | Desjardins Cards Services | Delta Dental of California |
| State of North Carolina | Hewlett Packard | Columbia Sportswear |
| IBM | State of Georgia | Pitney Bowes |
| Bright Horizons | Safe Auto | State of Michigan |
| Booz Allen Hamilton | McKesson | Bank of America |
| Sierra Health | Boeing | Medtronic |
| Verizon | John Deere | AT&T |
| Perrier | Urban Outfitters | Nestle |
| Chicos FAS Inc | Edfinancial | Cisco |
| AAA Clubs | Harris Bank | Nationwide |
| Hilton | Fujitsu | Cablevision |
| Choice Hotels | Ride UTA | GAF |
| University of Michigan | Hyatt | Mazda |
| 3M | PLATO Learning | TD Ameritrade |
| Principal Financial Group | Williamson-Dickie Mfg. Co. | Georgia Perimeter College |
| Smith Haynes & Watson | National Government Services/WellPoint | Egis Projects Canada Inc. |
| Atlantis Resort & Casino | George Mason University | Employees Retirement System of TX |
| KPMG | Citizens Energy Group | Emaratech |
| Capital Market Authority, CMA | Nutri-Health Supplements | Oxford Properties Group |
| Gift Certificates.com | Royal Credit Union | SXC Health Solutions |
| BroadStar | Albridge Solutions | RCI |
