Contact Center
Training
Ideal for All Management Staff
Virtual Classroom
3 Day Course (3hrs/day)
Ideal for All Workforce Management Staff
On-Demand Self Paced
9 Modules | ≈ 7-8 Hours
For All QA Staff
On-Demand Self Paced
7 Modules | ≈ 6-7 Hours
Ideal for All Supervisors/Coaches
On-Demand Self Paced
7 Modules | ≈ 5-6 Hours
Ideal for All Coaching Staff
On-Demand Self Paced
9 Modules | ≈ 7-8 Hours
For All Agents (Experienced Professionals or New Hires)
On-Demand Self Paced
7 Modules | ≈ 2.5-3 Hours
For All Agents (New Hires or Experienced Professionals)
On-Demand Self Paced
5 Modules | ≈ 1-2 Hours
For All Agents (Experienced Professionals or New Hires)
Video Platform
30+ Videos – No Fluff
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